Windows 10: Can't get Silhouette Studio to open.

Can't get Silhouette Studio V4.2 to open. Just gives me an error message that states "An error has occurred and Silhouette Studio needs to close". It just stays on the initializing screen and spins. Any help would be great. I have went through everything Silhouette reps have ask me to do but to no avail. I have tried resetting Windows back to a restore point but that came with an error message as well. As you can see, I am stuck.

:)

 

Windows 10 trying to run Silhouette Studio software

This is the email that I received. After following the steps all has been working fine. I will not be sending this individually anymore please copy for your own use. Thanks

______________________________________

Thanks for your email. We are sorry for any frustration you encountered. We would like to request you please do the following to clear your Silhouette software preferences:

On a Mac:

Close the Silhouette Studio software

Open the Finder

Press CMD+SHIFT+G

Type in ~/Library/Preferences

Press Return

Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content

Empty the Trash

Re-open the Silhouette Studio Software

On a PC:

Close the Silhouette Studio software

Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously

Type in %appdata%

Press Enter

Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content

Empty the Recycle Bin

Re-open the Silhouette Studio software

If this does not solve the issue, please also try the following:

Your comments would indicate there could be a library corruption. To resolve this concern, please begin by attempting to Reindex the library by doing the following:

Update to the latest version of Silhouette Studio

Go to the Edit menu (PC) or Silhouette Studio menu (Mac)

Select Preferences > Advanced

Select the Reindex My Library option

If continued concerns are met, the library can be reset in one of the following ways:

NOTE: This action will completely remove the entire library, including all user-created content that have been saved into the library and the library structure. You may wish to first back up any user-created images prior to deleting this folder by opening them
and saving them as a STUDIO file on the computer or removable memory drive (such as a USB flash drive).

Preferences Option

Open the Silhouette Studio® software program

Go to the Edit menu (PC) or Silhouette Studio menu (Mac)

Go to Preferences > Advanced

Select the Reset Library option

Recover the library for download content as directed at http://www.silhouetteamerica.com/faq/solution/249

Manual Reset Option

​On a Mac:

Close the Silhouette Studio software

Open the Finder

Press CMD+SHIFT+G

Type in /Library/Application Support

Press Return

Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all its sub-content

Empty the Trash

Open the Silhouette Studio Software

Recover the library for download content as directed at Silhouette America - FAQ - Silhouette Troubleshooting - Silhouette Design Store Issues - Recovering Download Content

On a PC:

Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously

Type %programdata% into the Run box

Press Enter

Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all its sub-content

Empty the Recycle Bin

Open the Silhouette Studio software

Recover the library for download content as directed at Silhouette America - FAQ - Silhouette Troubleshooting - Silhouette Design Store Issues - Recovering Download Content

We hope this information is helpful. Please let us know if you have any other questions.

 

Windows 10 trying to run Silhouette Studio software

Thanks for your email. We are sorry for any frustration you encountered. We would like to request you please do the following to clear your Silhouette software preferences:

On a Mac:

Close the Silhouette Studio software

Open the Finder

Press CMD+SHIFT+G

Type in ~/Library/Preferences

Press Return

Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content

Empty the Trash

Re-open the Silhouette Studio Software

On a PC:

Close the Silhouette Studio software

Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously

Type in %appdata%

Press Enter

Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content

Empty the Recycle Bin

Re-open the Silhouette Studio software

If this does not solve the issue, please also try the following:

Your comments would indicate there could be a library corruption. To resolve this concern, please begin by attempting to Reindex the library by doing the following:

Update to the latest version of Silhouette Studio

Go to the Edit menu (PC) or Silhouette Studio menu (Mac)

Select Preferences > Advanced

Select the Reindex My Library option

If continued concerns are met, the library can be reset in one of the following ways:

NOTE: This action will completely remove the entire library, including all user-created content that have been saved into the library and the library structure. You may wish to first back up any user-created images prior to deleting this folder by opening them
and saving them as a STUDIO file on the computer or removable memory drive (such as a USB flash drive).

Preferences Option

Open the Silhouette Studio® software program

Go to the Edit menu (PC) or Silhouette Studio menu (Mac)

Go to Preferences > Advanced

Select the Reset Library option

Recover the library for download content as directed at Silhouette America - FAQ - Silhouette Troubleshooting - Silhouette Design Store Issues - Recovering Download Content

Manual Reset Option

​On a Mac:

Close the Silhouette Studio software

Open the Finder

Press CMD+SHIFT+G

Type in /Library/Application Support

Press Return

Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all its sub-content

Empty the Trash

Open the Silhouette Studio Software

Recover the library for download content as directed at Silhouette America - FAQ - Silhouette Troubleshooting - Silhouette Design Store Issues - Recovering Download Content

On a PC:

Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously

Type %programdata% into the Run box

Press Enter

Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all its sub-content

Empty the Recycle Bin

Open the Silhouette Studio software

Recover the library for download content as directed at Silhouette America - FAQ - Silhouette Troubleshooting - Silhouette Design Store Issues - Recovering Download Content

We hope this information is helpful. Please let us know if you have any other questions.

Thank you,

Silhouette Support Team

 

Windows 10 trying to run Silhouette Studio software

Thanks for your email. We are sorry for any frustration you encountered. We would like to request you please do the following to clear your Silhouette software preferences:

On a Mac:

Close the Silhouette Studio software

Open the Finder

Press CMD+SHIFT+G

Type in ~/Library/Preferences

Press Return

Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content

Empty the Trash

Re-open the Silhouette Studio Software

On a PC:

Close the Silhouette Studio software

Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously

Type in %appdata%

Press Enter

Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content

Empty the Recycle Bin

Re-open the Silhouette Studio software

If this does not solve the issue, please also try the following:

Your comments would indicate there could be a library corruption. To resolve this concern, please begin by attempting to Reindex the library by doing the following:

Update to the latest version of Silhouette Studio

Go to the Edit menu (PC) or Silhouette Studio menu (Mac)

Select Preferences > Advanced

Select the Reindex My Library option

If continued concerns are met, the library can be reset in one of the following ways:

NOTE: This action will completely remove the entire library, including all user-created content that have been saved into the library and the library structure. You may wish to first back up any user-created images prior to deleting this folder by opening them
and saving them as a STUDIO file on the computer or removable memory drive (such as a USB flash drive).

Preferences Option

Open the Silhouette Studio® software program

Go to the Edit menu (PC) or Silhouette Studio menu (Mac)

Go to Preferences > Advanced

Select the Reset Library option

Recover the library for download content as directed at Silhouette America - FAQ - Silhouette Troubleshooting - Silhouette Design Store Issues - Recovering Download Content

Manual Reset Option

​On a Mac:

Close the Silhouette Studio software

Open the Finder

Press CMD+SHIFT+G

Type in /Library/Application Support

Press Return

Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all its sub-content

Empty the Trash

Open the Silhouette Studio Software

Recover the library for download content as directed at Silhouette America - FAQ - Silhouette Troubleshooting - Silhouette Design Store Issues - Recovering Download Content

On a PC:

Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously

Type %programdata% into the Run box

Press Enter

Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all its sub-content

Empty the Recycle Bin

Open the Silhouette Studio software

Recover the library for download content as directed at Silhouette America - FAQ - Silhouette Troubleshooting - Silhouette Design Store Issues - Recovering Download Content

We hope this information is helpful. Please let us know if you have any other questions.