Windows 10: Can't import photos into photos app--keeps stalling and crashing

I am attempting to back up my iPhone XS Max on the photos app. I plug my phone in through USB, go into the app and import from a USB device, then it goes to the "looking for photos and videos screen."


This is where the problem comes up. Every time, it finds 4748 items to import, but the import button does not show up. Instead, the app freezes and eventually crashes after 5-10 minutes. I have tried the "repair" button in settings, but it didn't help.


Any help would be appreciated.

:)

 

importing photos

Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

• Open File Explorer.
• On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

Another option you have is to import the files solely using File Explorer. Here's how you can do it:

• Connect the SD card into the computer.
• Launch File Explorer.
• Click on This PC.
• Locate your SD card under Devices and drives.
• Double-click on the SD card.
• Manually choose which photos to move into your local folders. Right-click on each photo and choose
  Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
  Paste (Ctrl + V).
• If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
• If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

Tell us which method works best for you.

We're here if you need more help.

 

Photo App Crashes

The latest Microsoft update on 8/28/2015 fixed the crashing problem.

 

Windows Photo app keeps importing duplicate photos


I'm new to Windows 10 so maybe this is easy, but I can't find an answer to my question. I've already uploaded photos from my camera to my new laptop. Since the last upload, I've taken more pictures and went to upload the new ones today. However, the Photos app 'Refresh' feature doesn't find any new pictures - whether I plug in the camera directly or if I take the SD card out of the camera and plug it in the slot on the laptop.

The only option is to use 'Import' but that imports ALL the same photos that were already uploaded instead of just the new ones, and it puts them in a 'Last Import' album instead of using the 'Saved photos' folder and seeing that the duplicates are already in there and not trying to import them again.

1) How can I stop the duplicates from being transferred (and yes, I realize I can delete them from the SD card to keep that from happening, but I need to keep many of them on there for work access)?

2) Why are they going to a new album instead of finding them in Saved Photos? What am I doing incorrectly?

Any help you can give would be greatly appreciated. It's the little things that get so frustrating when you just can't find an answer.

Thanks.