Windows 10: can't import photos / videos to PC from iphone w windows photo app

anyone know a real solution to this?



I run the windows photo app, it detects the photos and videos on my phone, starts to export, then says 'something went wrong, your files may not have imported



I contacted MS, they reinstalled the operating system, didn't work

I deleted the photos app and reinstalled it, didn't work

I upgraded IOS on my iPhone, didn't work

I bought an original apple usb cord, didn't work

I tried to sync with iTunes to get pics and vids from phone to PC via iTunes, didn't work

called Dell and they wanted $350 to talk to me about fixing the broken computer they sent me



I feel this issue is so simple that it will never be fixed because it hasn't by now. ugh.

:)

 

iPhone Photos import to Windows 10 PC not working

I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

I want to use it the following way

1. connect iPhone via USB to my Windows 10 PC
   
2. open Microsoft "Photos" app
   
3. click in the upper right on import > add from the device over USB
   
4. select all photos and click import
   

4th step is where it fails, with no usable message.

• I have set the device as trusted on iPhone
  
• I mostly don't see it in My Computer, therefore I cannot just copy
  
• I tried uninstalling every driver and iTunes software
  
• Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
  
• it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
  
• iTunes can successfully copy entire phone.
  
  Other attempts
  
• I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
  
• I tried using iTunes for Syncing the Photos
  
  • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
    

 

importing photos from iphone 5 to windows 10

Hi Diana,

Thank you for posting your query on Microsoft Community.

I appreciate your interest in Windows 10. We sincerely regret for the inconvenience caused.

• How are you trying to import photos from I phone
  to windows

Follow the steps provided below and check if it helps.

Connect your iPhone to your PC using the connection cable provided by Apple. Check your iPhone screen now. You might see a notification with Trust option. Tap Trust option to continue. The moment Windows recognizes your iPhone,
you will see a notification on the screen asking Tap to choose what happens with this device.

Click or tap the notification to see three options: Import photos and videos, Open device to view files, and Take no action. Click or tap
Import photos and videos option. This action will open all photos on your iPhone in Windows 10’s Photos app.

Select photos and videos that you wish to import and then click or tap
Import button to start copying all photos from your iPhone to PC. Once Photos app completes the transfer, you’ll see an option to open up the folder to view imported photos. You can also close Photos app if you would like to view photos later.
If issue persist, kindly try the below given steps and check if it helps:

• Connect the iPhone to Windows 10
  computer
• Close the prompted window.
• Press Windows + E key on the keyboard (it will show the phone as drive)
• Now you can copy and paste the pictures & videos into your Windows drive.

Hope this information helps. Post back with updated issue details for further help.

Thank you.

 

Photos app doesn't import photos from Iphone

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to import the pictures from your Iphone to the PC using photos app. We appreciate your effort in troubleshooting the issue and providing us a detailed information about it.

In this scenario we would suggest you to perform these steps and check if that help to fix the issue.

1. Open Settings on iPhone
   
2. Check for Transfer to MAC or PC option
   
3. Under Transfer to MAC or PC, mark the ‘Keep Originals’
   
4. Disconnect and Re-connect the device
   
5. Try to import again.

If the above steps doesn’t fix the issue, then try this work around and let us know the status.

1. Connect your Iphone to the PC via USB.
2. Then open File Explorer and go to
   This PC. Double click on the Iphone Drive and click on
   Internal Storage.
   
3. Then navigate to DCIM and select the pictures that you want to import.
   
4. Copy and paste them in the Pictures folder of the PC (Create a folder inside the Picture folder).

You can also refer these article as additional information:

Import photos and videos from phone to PC

Transfer photos and videos from your iPhone, iPad, or iPod touch

Meanwhile, we would also like you submit a feedback of this issue in the

Feedback Hub, which gives our developer team the opportunity to research on this and provide a resolution to get the issue fix.

Let us know how it goes.

Aditya Roy

Microsoft Community – Moderator