Windows 10: can't install because it says I need a school or work account

Discus and support can't install because it says I need a school or work account in Microsoft Windows 10 Store to solve the problem; Hello, I recently had to send my computer to get repaired, I wiped it clean as suggested by the manufacture, I backed it up and everything. I had... Discussion in 'Microsoft Windows 10 Store' started by JamesChapman4, Oct 19, 2020.

  1. can't install because it says I need a school or work account


    Hello,

    I recently had to send my computer to get repaired, I wiped it clean as suggested by the manufacture, I backed it up and everything. I had previously been using windows terminal preview as my terminal. I got it back and went to install it, it is not letting me saying that I need a student or work account, something I have never had. This is very frustrating because I have had this hotmail account for like 15 years, why is just now happening?

    :)
     
    JamesChapman4, Oct 19, 2020
    #1
  2. Nikhar_K Win User

    Fix "Work or School account problem" after deleting an e-mail account.

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate the efforts taken by you in resolving the issue. I understand that you are receiving an error related to your email account. I’ll certainly assist you with the issue.



    However, please let us know:



    • When you say “I deleted the e-mail account” do you mean deleting the Microsoft account or deleting the account from your computer?
    • Are you using a Microsoft account to login to the computer?


    Meanwhile, I would suggest you to refer the troubleshooting steps mentioned below and see if that helps:



    1. Press Windows logo key + I, to open
      Settings.
    2. Click on Accounts, and select
      Access work or school
      from the left pane.
    3. Now, click on the email account and select
      Disconnect
      .
    4. Follow the on-screen instructions.


    If this doesn’t work, you may want to try converting the account to a local account and see if that helps. Refer the steps mentioned below:



    1. Press Windows logo key + I, to open
      Settings.
    2. Click on Accounts and select
      Your info
      from the left pane.
    3. Click on Sign in with a local account instead.
    4. Follow the on-screen instructions to complete the process.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Oct 19, 2020
    #2
  3. 2 school accounts

    Hello Harry,



    Thank you for writing to Microsoft Community Forums.



    If you are facing issues with syncing data of OneDrive from your School account, then I suggest you to follow the steps to

    fix OneDrive sync problems
    .



    However, if you want to add your School’s OneDrive account to your Windows 10 computer, then please follow the steps

    how do I merge my personal and school Microsoft accounts?




    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Oct 19, 2020
    #3
  4. can't install because it says I need a school or work account

    Can't add a school account?

    Hi,

    Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

    I suggest you to try the below given methods and check if it works:

    Method 1:

    This issue may arise due to some file corruption, I suggest you to try running DISM tool and check if it works. To do so, refer the following steps:

    • Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
    • In command prompt, type the following commands and press Enter after each command:
    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth

    • Close the command prompt and restart the PC and check if it works.
    Method 2:

    I suggest you to try to create a new user account and check if you still face this issue in new user account. To create it perform the steps mentioned below.

    • Press Windows key + X key and select
      Control Panel.
    • Click on User accounts and Family Safety.
    • Click on User Account and then click on Manage Accounts.
    • Now click on Add a new user and follow the instructions.
    • Sign out from the current User account and log-in using new User account and check if issue persist.
    Hope this information helps. Please post back with the results, we will be glad to assist you further.

    Thank you.
     
    Parth P Patel, Oct 19, 2020
    #4
Thema:

can't install because it says I need a school or work account

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