Windows 10: Can't Install iTunes on Windows 10

Hi All,

I just upgraded to Windows 10 at the end of July. I've been having problems removing programmes or adding some new programmes, e.g. iTunes.

Recently tried to update my iTunes but to no avail! Great difficulty in removing the existing iTunes programme. Had to use RevoUninstaller and all iTunes associated files, cleared cache, temp files, garbage, etc. I still can't re-install iTunes. Just sits at creating shortcuts or fails.

Asked both iTunes support and Microsoft. No results.

Any suggestions?

Thanks, *Confused

:)

 

Can't install iTunes on surface pro3 with window 10.

*Original Title: itune

Can't install iTunes on surface pro3 with window 10. Please advise.

 

windows 10 compatibility

I can't install Itunes on Windows 10

 

What OS were you on before you upgraded to 10?

 

Hi TomCat,

I was using Windows 8.1 and all current updates. I didn't do a clean install of Windows 10. I upgraded so there is an old Windows file folder sitting on my system.

*Smile

 

Use the Apple uninstall/reinstall procedure here Remove and reinstall iTunes and related software components for Windows 7 and later

 

Note that the latest version of iTunes is a 64-bit application, and your Windows 10 system must also be 64-bit.

 

Hi Steve and Vesao,

Thanks for responding to my problem with iTunes and Windows 10.

I did follow the Apple uninstall procedures and it didn't work. Contacted Apple Support and they tried and still couldn't fix the problem. Referred to Microsoft who also did a remote session and still couldn't fix the problem.

Downloaded Revo-uninstaller and removed everything of Apple. I still can't re-install Apple iTunes.

Yes, my computer is 64-bit.

With thanks, *Smile

 

Are you doing the installation from an an admin account? Is your antivirus blocking the installation? There may be a problem with your Windows installation. First run sfc /scannow from an admin command prompt to check /repair system files. Also, look at Event Viewer & Reliability History for clues on what's going wrong.

The next step after that would be to try an in-place repair install.

 

Hi SweetiePie,
Sorry that you are having problems with iTunes. iTunes is one of those programs that does not play well with upgrading from Win7 or 8 to Win 10. Ideally iTunes should be uninstalled completely before upgrading and then reinstalled afterwards. I first ran into this issue when I upgraded to Win 10 and then reverted to Win7. I was not alone in having this problem. You should take a look at this thread:
Revert to Win7 iTunes .msi issue - Page 5 - Windows 10 Forums

The thread is long but the important stuff is in post #48. Although your issue is not exactly the same, I suspect the root cause is the same and following the steps in post #48 should solve the problem and allow you to reinstall iTunes. However, before doing anything you should makea full disk backup in case something goes wrong as well as back up your data separately. Also back up the registry befoer attempting any edits. Alternatively you could always just do a clean install of Win10 if you have the time and all of the necessary install materials, etc. I am not confident that a repair install will address the issue since I think that a key element is a registry key that is probably not modified by a reapir install.

I hope this helps you and let us know if you have any questions.

 

Hi Steve and SoFine,

Thanks so much for all the advice and instructions.

I wondered if there was a problem with the upgrade of Windows 10 (all info was previously backed up to an external hard drive). I'll try the repair scenario first and then worse case will be a clean install.

Steve, I gather an "in-place repair install" means to re-install Windows 10 over the existing upgrade. Found Brink's instruction here.

I upgraded at the end of July of this year. Would the version/edition that's available now be the same?

Cheers, *Smile

 

The currently available ISO or USB from the Media Creation Tool will be the latest version of Windows so that's what the repair install will give you. You could do a repair install with a previous version if you still have the installation USB / ISO or can find one. However, if you have Windows 10 Home, you can't defer upgrades and Windows will update you anyway.

 

Hi SweetiePie,
A clean install is definitely the way to go if you have the time and all of your reinstall materials available. After upgrading 4 PCs I went back and did a clean install on all of them. As I said before, sometimes an “in-place repair-install” does not fix everything and I’m skeptical that it will fix the registry entry that I think is at the bottom of your issue. That said it’s definitely the quickest and easiest fix to try and you do that first if time is an issue. As long as you have a backup and can do a clean install if needed you have nothing to lose.

If you decide to do a clean install be aware the even that can sometimes have problems, so before you start reinstalling programs use SFC /scannow several times to be sure that the install went correctly (see the tutorial for SFC/DISM).

 

Hi All,

This week has been a bit crazy. I'm hoping to work on this problem this coming weekend. I'll keep you posted.

Truly appreciate all your help,

*Biggrin

 

Hi SoFine, Steve C and All,

So sorry it has taken so long.

I did the sfc /scannow several times and came up negative.

I hesitated about repairing the system because I don't have the original Windows 10 installation file from July 28th. I have a newer version.

The instructions from Brink:

It looks like a clean install at this point. My hard drive is split C: (programmes, etc.) and D: (data). I gather Asus probably has a recovery portion somewhere for Windows 8.0.

Do you think it might be a compatibility issue with my Asus Desktop?

Thanks so much for all the help, *Smile