Windows 10: Can't install purchased Minecraft software.

I have 2 laptops and one XBox in My Devices. I purchased Minecraft and cannot install on the laptop I want it on. I can't see any way to download software. It only displays the one device (my Surface Pro) for automatic installing. How can I get the game on the other laptop?

Thanks

Debbie

:)

 

Minecraft Got Deleted After Clean Installating Windows 10 And Again Minecraft Purchased.

Hi,



Thank you for writing to Microsoft Community Forums.



I think you did a Clean Installation of Windows 10 and Clean Installation will delete all your applications; games; and your user data such as music files, video files, pictures, documents, etc.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. From where did you purchase the Minecraft game?
   
2. Have you already installed Minecraft on your Windows 10 computer?
   

If you have purchased several copies of Minecraft from Mojang, then I suggest you to refer the
Mojang refunds policy and check their refund policy.



If you have purchased Minecraft from Microsoft Store, then I suggest you to refer
Returning items you bought from Microsoft Store for exchange or refund
and check if you can get a refund.



If you have purchased Minecraft from Oculus, then I suggest you to
Contact the Oculus Support Team and they will help you with this.



Please feel free to contact us back, in case you have any other questions/issues with Windows in future.

 

Purchased Multiple Copies Of Minecraft Versions, But Need Minecraft - Java Edition.

Hi Debalena,



Thank you for writing to Microsoft Community Forums.



If you have purchased several copies of Minecraft from Mojang, then I suggest you to refer the
Mojang refunds policy and check their refund policy.



If you want to swap your editions of Minecraft that you have purchased, please
Contact Mojang Support and they will help you with this.



If you have purchased Minecraft from Microsoft Store, then I suggest you to refer
Returning items you bought from Microsoft Store for exchange or refund
and check if you can get a refund.



As you need the Java Edition of Minecraft, you can follow the steps mentioned in
How do I install Minecraft: Java Edition? and install
the Java Edition of Minecraft on your computer.



Before purchasing the Java Edition of Minecraft, I suggest you to refer the system requirements for installing the Java Edition of Minecraft from
Minecraft: Java Edition system requirements.



For reference, you may also refer the Different Minecraft Editions
to know more about the different versions of Minecraft.

 

Unable to install Minecraft

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• When you say, “when I click "Install/Play" nothing happens” which Install/play button are you referring?
  
• From where did you purchase Minecraft Starter Edition?
  
• For which platform have you purchased the game i.e. for Windows 10 or Xbox?
  

If you have purchased the game from Microsoft Store for Windows 10, you can download the game from Microsoft Store. Please follow the steps mentioned below:

1. Press Windows key + S, and type
   Microsoft Store.
   
2. Double click on the Store Icon to open it.
   
3. Sign in with the same Microsoft account through which you have made the purchase.
   
4. Click on Search bar on the top right corner and search for
   Minecraft Starter Edition.
   
5. Click on Install button to install the game. Once the game is installed, you will find the option to launch it. Click on
   Launch to launch the game.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator