Windows 10: Can't leave Microsoft family

Discus and support Can't leave Microsoft family in User Accounts and Family Safety to solve the problem; So I am under 18, Microsoft isn't allowing me to change my age, leave my familyeven though there is no one else other than me and I'm the organizer, or... Discussion in 'User Accounts and Family Safety' started by LeonardoMiyahara Ferreira, Nov 6, 2021.

  1. Can't leave Microsoft family


    So I am under 18, Microsoft isn't allowing me to change my age, leave my familyeven though there is no one else other than me and I'm the organizer, or join another family bcs I'm already in one, how do i leave my family or inv someone else into the family.

    :)
     
    LeonardoMiyahara Ferreira, Nov 6, 2021
    #1
  2. Junaid_A Win User

    Microsoft Family Screen Time

    Hi Laurel,

    Thank you for writing to Microsoft Community forum.

    This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

    • Open
      File Explorer
      and navigate to the following location:
    • C:\ProgramData\Microsoft\Windows\Parental Controls


      Note:
      The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
    • Delete the contents in the
      \\settings
      directory of the Parental Controls folder.
    • Reboot the machine to see if the issue persists.

    If the issue persists, you may want to remove the child account from Microsoft family and add it again.

    • To know how to remove an account from Microsoft Family, refer:

      Remove members from your family group
    • To know how to add an account to Microsoft Family, refer:

      Add members to your family group

    Regards,
     
    Junaid_A, Nov 6, 2021
    #2
  3. I cant leave my microsoft family!

    I accidentaly joined my friends microsoft family when i created an ac.count on his xbox. he is listed as the parent and i am the child. I want to leave so i can download games without his permission on windowws. I am over 18. i am doing it on the website https://account.microsoft.com/family/
    and when i click leave family it says

    Please try again later. We can't do this right now.

    i have tried on differrent times but the result is always the same.

    thank you

    Edit: please reply quickly as i have to go away soon
     
    LouisDarbandi, Nov 6, 2021
    #3
  4. EdTittel Win User

    Can't leave Microsoft family

    Last member (Adult) unable to leave Family group

    Why not set up an admin account with documented password, add it to the family group? Then you can take your account out, and still have (or leave) an admin/family group access account available. Just a thought/suggestion...
    HTH,
    --Ed--
     
    EdTittel, Nov 6, 2021
    #4
Thema:

Can't leave Microsoft family

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