Windows 10: Can't Log in to Outlook

Discus and support Can't Log in to Outlook in Browsers and Email to solve the problem; I woke up this morning to my Outlook account being logged out upon startup. Typing in the credentials, I was informed that the account doesn't exist. I... Discussion in 'Browsers and Email' started by jshep0102, Mar 7, 2017.

  1. JSHEP0102
    jshep0102 Win User

    Can't Log in to Outlook


    I woke up this morning to my Outlook account being logged out upon startup. Typing in the credentials, I was informed that the account doesn't exist. I checked my phone, I'm in the account - so that's not true to that extent.

    I have Malwarebytes installed, and ran a full scan with zero issues. I went back in to the login page and tried logging in using my phone number (same account doesn't exist response), contacting Microsoft support via chat/phone/email - all which lead me right back to the login page - and we all know how far that got me... I basically spent 4 hours of my day going in a circle.

    I've heard that maybe an 'alias' has been set up for my account. I didn't do it, and don't know how to remove it. I'm guessing I'd have to be logged in to do so. Any direction on this is greatly appreciated. Thanks, Shep

    :)
     
    jshep0102, Mar 7, 2017
    #1
  2. SOLEIL360
    SoLEiL360 Win User

    Unable to log in to Outlook account

    Hi, kyster69. Welcome to the Microsoft Mobile Community. You may reset your Outlook account password here: Reset your password
    as suggested by . Feel free to post your questions in our community if you need our assistance. Have a great day!
     
    SoLEiL360, Mar 7, 2017
    #2
  3. RICHH_9000
    RichH_9000 Win User
    Unable to log in to Outlook account

    When is it asking you to log in?



    Do you have anything backed up or stored on One Drive / Outlook.com?



    Let us have more information, otherwise you might either go through a 'Forgot my Password' process or create a new account depending on your sitaution.



    Not sure really that you can say the phone sucks because you forgot your password! :smileywink:
     
    RichH_9000, Mar 7, 2017
    #3
  4. DAVIDE
    DavidE Win User

    Can't Log in to Outlook

    DavidE, Mar 7, 2017
    #4
  5. JSHEP0102
    jshep0102 Win User
    I looked at that thread, but don't see a solution - maybe I just don't get it, though... And maybe it's still not sorted for Outlook.
     
    jshep0102, Mar 7, 2017
    #5
  6. DAVIDE
    DavidE Win User
    If it's a MS problem affecting you i don't know what you can do other than wait for MS to fix it.
    So far i've been lucky and not had problems logging in to MS/Outlook accounts.
     
    DavidE, Mar 7, 2017
    #6
  7. JSHEP0102
    jshep0102 Win User
    I shall be patient. Thanks for chiming in, David.
     
    jshep0102, Mar 7, 2017
    #7
  8. DAVIDE
    DavidE Win User

    Can't Log in to Outlook

    You're welcome, i've spent hours trying to fix problems caused by vendors, and it is frustrating to learn it was their issue (not me).
     
    DavidE, Apr 5, 2018
    #8
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Can't Log in to Outlook

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