Windows 10: Can't log into factory reset laptop

Discus and support Can't log into factory reset laptop in AntiVirus, Firewalls and System Security to solve the problem; I recently had to factory reset my laptop as it got stuck in an infinite loop, so I'm starting from fresh with none of my previous data. I'm trying... Discussion in 'AntiVirus, Firewalls and System Security' started by Bethany Griffin, Oct 24, 2020.

  1. Can't log into factory reset laptop


    I recently had to factory reset my laptop as it got stuck in an infinite loop, so I'm starting from fresh with none of my previous data.


    I'm trying to log back into my Microsoft account to use it as my user account on the laptop. I can log in fine, but then it asks me for the current Windows Password for my laptop. I've entered what I think it is, but it tells me it is incorrect. I can't see a forgot password section, is there anyway I can recover this password?


    If not, how can I connect my Microsoft account?


    Many thanks in advanced.

    :)
     
    Bethany Griffin, Oct 24, 2020
    #1
  2. TyroneRob Win User

    Asus Laptop W10 factory reset, Don't have password

    I recently bought a used asus model e402s on craigslist and it came with the old guys details on it. Ive tried to contact him but he wont respond. I just need to factory reset it. So my problems are:

    • I dont have the password
    • I cant do a factory reset from logging in because i dont have the password
    • The laptop doesnt have a cd drive
    • im not a computer tech! lol

    TL;DR I need to reset the laptop to factory setting without a password. W10.

    Thanks for any help!
     
    TyroneRob, Oct 24, 2020
    #2
  3. Sher Amo Win User
    Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

    Hi,

    A device like your keyboard and mouse is not detected during factory reset.
    To help us determine the appropriate troubleshooting steps
    that can resolve your concern, we would like to ask the following questions:

    • Are you performing a factory reset on a laptop or a desktop?
    • Is this the first time you perform a factory reset on your device?
    • What troubleshooting steps have you done so far to resolve your concern?

    In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

    We look forward to your response.
     
    Sher Amo, Oct 24, 2020
    #3
  4. Can't log into factory reset laptop

    HP Laptop Windows 10 reset to factory default

    Hi,

    I realize that it must be difficult for you when things are not working as it should. Sorry to know that you are facing this issue. I will try to help you with this issue.

    Please answer this question to get more clarity on this issue:


    • How are you trying to reset your pc to factory setting?

    As you have a laptop, ensure that the laptop is not running on battery and the power cable is plugged in to the socket.

    Let us follow the steps suggested by “Babu V” in the following thread that speaks about a possible solution for the related issue:

    Error: “There was a problem resetting your PC”: Error: “There was a problem resetting your PC”

    Hope it helps.

    Kindly let us know if you need any further assistance, we are glad to assist you.
     
    Srimadhwa B, Oct 24, 2020
    #4
Thema:

Can't log into factory reset laptop

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