Windows 10: Can't log onto a laptop, no PIN options.

Hi


My wife has a ASUS laptop and yesterday the computer crashed on her. When she turned it back on, on the sign-in screen, she was asked for a password. Unfortunately, she doesn't know any of her Microsoft account passwords (she never uses them). She has always used a PIN to access her computer and now that option is missing. Below where the password is typed, I am aware there should be sign-in options, but there is nothing.


We can't log in at all to remove, change or update anything, just stuck on this one log-in screen. I have checked the internet and there seems to be lots of articles about passwords, pins, and solutions to the various problems, but they all require access to either the registry, setting or windows command line.


Any help is very much appreciated.

:)

 

PIN log-in no longer an option

Greetings, I have a new HP computer that has W10 already installed. When I first set it up I was offered an alpha or numeric password log-in screen option. I chose the numeric PIN (four digit). I had this as my log-in and without having changed any user
settings, accounts, or other similar features, I am no longer prompted to use my PIN. I am only able to log in with my alpha password. Yet I prefer a simple four digit pin over a long written password.

I have read other posts to find a remedy for this problem. I have tried to reset my account preferences including my password.

After reading many posts I see that the normal offered solutions are to select my pin over alpha password from the log-in scene option's menu. I do not have any options from which to do this. I have also read that I am to redo my account and then select
using a PIN - which I have tried and PIN was never offered as an option.

Now I have a new password yet no pin option.

Anyone with any info on how to re-instate using a pin as a log in other than the two above suggestions, please let me know. Or, if you are also having this issue, could you tell us about it. Maybe it is not just a handful of us that have lost our PIN log
in option ?

thanks in advance

 

pin log in

Hi Keith,

You can change your PIN by following the steps below:

• Open Settings (keyboard shortcut: Windows + I) > Accounts >
  Sign-in options.
• Under PIN, click on Change.
• Enter your current PIN, enter and confirm the new PIN, then click OK.
  

Let us know if you have any other questions.

 

How do you reset windows 10 log on pin password

Hi,

Thank you for posting the query on Microsoft Community.

I suggest you to try the steps provided below and check if it helps.

• Click on Sign-in options on the log on screen. Select Microsoft account.
• Try logging in using Microsoft account and password.
• Once you log into the system, try to change the PIN under accounts/sign-in page.
• Select the Start
  
  button, then select
  Settings > Accounts > Sign-in options.
• Try to reset the PIN.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.