Windows 10: Cant login and no reset button

Discus and support Cant login and no reset button in Windows Hello & Lockscreen to solve the problem; i bought a computer online, it was really good but the seller failed to disclose to me the login. i had to check the serial code to make sure it wasnt... Discussion in 'Windows Hello & Lockscreen' started by idontevenknownh, Jun 15, 2021.

  1. Cant login and no reset button


    i bought a computer online, it was really good but the seller failed to disclose to me the login. i had to check the serial code to make sure it wasnt stolen its not, hallelujah i was told to do shift+restart -> troubleshoot -> pc reset, but when i do that, there is no factory reset option! i tried the f9 trick and that didnt work either! i was told i had to buy a special driver online but that runs upwards to $50+, or i could take it to a repair shop, which does it upwards to $100+. i tried booting safe mode with command prompt but that makes me login as well, which i dont have. every

    :)
     
    idontevenknownh, Jun 15, 2021
    #1

  2. Microsoft Login

    Hi Gourmage,

    Thank you for posting in Microsoft Community.

    I suggest you to perform Safe Mode with Networking and then try to change the password.

    Method 1: Safe mode.

    Please follow below steps:


      • Click on power button at left bottom corner, press and hold
        Shift key and click on Restart.

      • Click on Troubleshoot.

      • Click on Advanced options.

      • Click on Startup Settings.

      • Click on Restart.

      • Login to Microsoft Account and create a new administrator account.
    If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

    Method 2:
    Activate Inbuilt Administrator Account.

    Follow the below steps:


      • Click on power button at left bottom corner, press and hold
        Shift key and click on Restart.

      • Click on Troubleshoot.

      • Click on Advanced options.

      • Click on Command Prompt and enter following command.

        net user Administrator /active:yes
    Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

    net user Administrator /active:no

    Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

    Thank you.
     
    Anil Madishetty, Jun 15, 2021
    #2
  3. Reset Button Not Working

    Most reset buttons work with a single tap, but have you tried holding it down like one would a main power button?
     
    Frag Maniac, Jun 15, 2021
    #3
  4. Arun B J Win User

    Cant login and no reset button

    Can't login to new computer w/Windows 10

    Hi,

    Thank you for your reply.


    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Jun 15, 2021
    #4
Thema:

Cant login and no reset button

Loading...
  1. Cant login and no reset button - Similar Threads - Cant login reset

  2. Cant reset

    in Windows 10 Ask Insider
    Cant reset: Ive been trying to reset my old laptop to sell it all day, but i just cant everytime ive tried to reset it gets to 3% then the "couldnt reset no changes have been made comes up" ive tried Safe mode reset Rentec disable and enable Booting from USB with fresh copy of windows...
  3. cant login

    in Windows 10 Installation and Upgrade
    cant login: i try to login to my other account but it says i already have a account named *** Email address is removed for privacy *** i have no idea what that is but they changed my emaiul, password and phone number for my account. when i try to login it says my account doesnt exist....
  4. Cant reset pc, cant update, no sound, start button doesnt work.

    in Windows 10 Customization
    Cant reset pc, cant update, no sound, start button doesnt work.: About 2 days ago I've encountered a problem with my sound and my start button. Start button has completely stopped working when I left click it. And my sound says there are no Audio Devices Installed when I know that they are actually Installed because I haven't touched...
  5. Cant login

    in Windows 10 Ask Insider
    Cant login: So I opened my computer today and can't get past the login screen. Under my name it says sign in and everytime I do that it makes me login to my Microsoft account and change the password. I change the password and it doesn't sign me in, I'm just back to where I started. An...
  6. password reset cant login to profile

    in AntiVirus, Firewalls and System Security
    password reset cant login to profile: help I can not log in into my account from startup and when I used the password reset disk it said it encountered an error how can I fix this help please...
  7. Cant login or reset after enabling safe mode

    in Windows Hello & Lockscreen
    Cant login or reset after enabling safe mode: Hello. Today I tried getting rid of an .ogg file. I looked up how to do so, and followed a guide saying you had to enable safe boot, restart your pc, delete the file, and then disable safe boot. Heres the problem: I turned on safe boot and restarted my computer, but I was...
  8. Login on reset

    in Windows 10 Installation and Upgrade
    Login on reset: I have had to do a reset on my laptop due to boot loop. I now cant login. I have tried my microsoft login but I assume it doesnt work due to no internet connection. Wont allow me to connect that either. Any help would be appreciated....
  9. Cant login after factory reset

    in Windows Hello & Lockscreen
    Cant login after factory reset: I told my friend to do a factory reset on his notebook after he did it he cant login to his windows account. He cannot join to the internet connection with cable and without cable. He cannot do anything in "Shift and pressing power button and restart settings" when he try...
  10. Cant login after I reset my laptop.

    in Windows Hello & Lockscreen
    Cant login after I reset my laptop.: I reset my laptop and after it finished it did not take me to setup the laptop it took me to the login screen.This it what it said after the reset. Im sorry the pic is a little blurry. Can you help? Thanks [IMG][IMG][IMG]...