Windows 10: Can't login to a Microsoft account.

Discus and support Can't login to a Microsoft account. in Windows 10 Customization to solve the problem; I've been having this issue for a while. Whenever I try to log into a Microsoft account I just get a gray pop up window.... Discussion in 'Windows 10 Customization' started by IkkixD, Oct 14, 2019.

  1. IkkixD Win User

    Can't login to a Microsoft account.


    I've been having this issue for a while. Whenever I try to log into a Microsoft account I just get a gray pop up window.
    https://i.imgur.com/jn44YcU.png

    I've tried a LOT of different "fixes" for the issue.
    I've run lots of various powershell commands.
    I've run sfc /scannow and dism online repair.
    I've used the account troubleshooter, here are the results. https://i.imgur.com/ADL2uYM.png
    I've tried an in place upgrade.
    I've launched into safe mode and the window popped up and let me sign in, but I login to the user account while in safe mode. Once back in normal mode, If I tried to login to the 2nd user account it popped up with the gray box again.
    I have not tried to "Reset this PC" and I'd really like to avoid it.
    This issue is driving me absolutely insane. I can't use anything related to Microsoft on my computer.

    :)
     
    IkkixD, Oct 14, 2019
    #1

  2. MICROSOFT ACCOUNT LOGIN

    Hi Arbaaz,



    Thank you for contacting Microsoft Community.

    In order to help you better, could you please confirm a couple of things:

    • Are you able to login with Microsoft account in web?
    • What happens exactly when you try to login using Microsoft account?
    I suggest you to login to Microsoft account through online login.live.com, if you are able to login to Microsoft account on web then you can reset the password and then try to login and check if the issue persists.

    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Karthicka_R, Oct 14, 2019
    #2
  3. Addie Win User
    Cannot link/add my Microsoft Account to Local Account


    Hello Ken,

    Im using Win10 Build 1607 with all latest update.

    I also run all related troubleshooters:
    • Windows Update
    • Store Apps (says i have to login in my microsoft account but thats the problem, i can't)
    • Microsoft Accounts

    No Problem found. Also the suggestions from Microsoft didnt helped.
     
    Addie, Oct 14, 2019
    #3
  4. Can't login to a Microsoft account.

    Microsoft Login

    Hi Gourmage,

    Thank you for posting in Microsoft Community.

    I suggest you to perform Safe Mode with Networking and then try to change the password.

    Method 1: Safe mode.

    Please follow below steps:


      • Click on power button at left bottom corner, press and hold
        Shift key and click on Restart.

      • Click on Troubleshoot.

      • Click on Advanced options.

      • Click on Startup Settings.

      • Click on Restart.

      • Login to Microsoft Account and create a new administrator account.
    If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

    Method 2:
    Activate Inbuilt Administrator Account.

    Follow the below steps:


      • Click on power button at left bottom corner, press and hold
        Shift key and click on Restart.

      • Click on Troubleshoot.

      • Click on Advanced options.

      • Click on Command Prompt and enter following command.

        net user Administrator /active:yes
    Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

    net user Administrator /active:no

    Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

    Thank you.
     
    Anil Madishetty, Oct 14, 2019
    #4
Thema:

Can't login to a Microsoft account.

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