Windows 10: Can't login to account

Discus and support Can't login to account in Windows Hello & Lockscreen to solve the problem; I purchased a new laptop Saturday and have not been able to even open the thing because I can't remember the password. The alternate email address is... Discussion in 'Windows Hello & Lockscreen' started by maureenkloman, Mar 29, 2021.

  1. Can't login to account


    I purchased a new laptop Saturday and have not been able to even open the thing because I can't remember the password. The alternate email address is no longer viable so I have been unable to reset it. I get as far as the phone verification which passed but then it want's to send a second verification to the email that's not good. This is a business machine and I need to get it fixed! I have called you 8 times now and every time I get disconnected. I am so angry that I can't get a real person for help that actually fixes this it's ridiculous. I need help

    :)
     
    maureenkloman, Mar 29, 2021
    #1
  2. Arun B J Win User

    Can't login to new computer w/Windows 10

    Hi,

    Thank you for your reply.


    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Mar 29, 2021
    #2
  3. Vesao Win User
    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Mar 29, 2021
    #3
  4. Can't login to account

    Random account appeared on login to my computer

    Hi Mathew,

    Thank you for getting back to us.

    I suggest you to try the below steps to remove the user account from your computer.


    • Login to your computer through administrator account.

    • Press Windows key + r and type
      netplwiz
      , hit Enter.

    • Select the user account, you want to remove.

    • Click on the Remove button.

    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.
     
    Rakesh Narayanaswamy, Mar 29, 2021
    #4
Thema:

Can't login to account

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