Windows 10: Can't login to another account on Microsoft Store because it asks for a PIN that's non-existent

Hi,I recently purchased Minecraft on a different account and was trying to run the installer when a problem notification popped up and it said that I wasn't logged into the right account, so I went onto the Microsoft Store and tried to switch accounts. Little did I know, when I tried to login, the login asked me for a non-existent PIN because I haven't created on for the account, so I'm stuck as I can't refund the purchase because I didn't save the order number, and I can't login to use Minecraft because it's asking for a PIN that doesn't exist. I have already tried resetting the store with no

:)

 

OSK PIN login on non-touch device

Hello,

I suggest you to create a PIN for your device and try the on screen keyboard to login to the same.

You may follow the steps below to create PIN protection for your device.

• 
  Go to Settings and select account.
  
• 
  Click on sign in option and Go to PIN option.
  
• 
  Now click on Add and set PIN for login.
  

You can use the same PIN to login to your device using the on screen Keyboard from ease of access option and verify the result.

Please get back to us with updated status. We will be happy to assist you further.

 

Windows 10 store sign-in asking for non-existent pin

Hello, when I try to sign into the windows 10 Microsoft store I keep being asked for a pin I never made. In order; I open the app, open the login, then imput my username and password. At which point is says i need to "set up my account with windows hello"
so i click ok. Then it takes me to a screen with "Making sure it's you" at the top and says i need to imput a pin to verify it is me. This is where the problem is as ive never made a pin and none of the ones i do use get accepted in the offcance i did make
a pin. Ive checked what others have told me to do and look at my sign in options in the settings menu, but it only gives the option of making the pin and not removing it. So as far as i can tell it is asking for a phantom pin number that doesn't exist anywhere
ive been told to look.

Someone please help?

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.