Windows 10: Cant login to computer

Discus and support Cant login to computer in Windows Hello & Lockscreen to solve the problem; i have a lenovo E560. the fingerprint scanner isnt recognizing my fingerprint. then it asks for my pin. it doesnt recognize that. i try the password... Discussion in 'Windows Hello & Lockscreen' started by johnny51380, Apr 30, 2020.

  1. Cant login to computer

    i have a lenovo E560. the fingerprint scanner isnt recognizing my fingerprint. then it asks for my pin. it doesnt recognize that. i try the password option but that doesnt work. i tried forgot password but then asks for the pin. i say reset pin and it says that i need a reset disk. i tried to boot into safe mode and it asks for the pin. i tried to roll back recent windows update and i need the pin. ive tried everything i could find online but the computer is on lockdown without this pin number. i know what the pin number should be but its not working.

    johnny51380, Apr 30, 2020
  2. Arun B J Win User

    Can't login to new computer w/Windows 10


    Thank you for your reply.

    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
    Arun B J, Apr 30, 2020
  3. Random account appeared on login to my computer

    Hi Mathew,

    Thank you for getting back to us.

    I suggest you to try the below steps to remove the user account from your computer.

    • Login to your computer through administrator account.

    • Press Windows key + r and type
      , hit Enter.

    • Select the user account, you want to remove.

    • Click on the Remove button.

    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.
    Rakesh Narayanaswamy, Apr 30, 2020
  4. Yolvi Ell Win User

    Cant login to computer

    I can't login to my computer


    We just want to follow up on your concern since we noticed that it's been more than 72 hours since you posted it. Are you still unable to login to your computer? This could be happening due to some corrupted system files. Since this only happened after installing
    an update, we suggest rolling back the update by following these steps:

    • In the login screen, click the Power button on the bottom right corner.
    • Hold the Shift key and click Restart.
    • Once you get to the Recovery screen, choose See advanced repair options.
    • Click Troubleshoot.
    • Click Advanced options.
    • Click System Restore and use it to go back to a point in time before the update was installed.
    • You can then try to reinstall the update to see if the error disappears. If the same thing happens again, you may follow the steps in this

      to prevent the update from reinstalling.

    Let us know if you're able to login properly after following these steps.


    If you think this was useful, you may "mark it as an answer" to help those who are facing the same problem.
    Yolvi Ell, Apr 30, 2020

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