Windows 10: cant login

Discus and support cant login in Windows 10 Installation and Upgrade to solve the problem; i try to login to my other account but it says i already have a account named *** Email address is removed for privacy *** i have no idea what that is... Discussion in 'Windows 10 Installation and Upgrade' started by noahrusso, Feb 16, 2021.

  1. noahrusso Win User

    cant login


    i try to login to my other account but it says i already have a account named *** Email address is removed for privacy *** i have no idea what that is but they changed my emaiul, password and phone number for my account. when i try to login it says my account doesnt exist.

    :)
     
    noahrusso, Feb 16, 2021
    #1
  2. Arun B J Win User

    Can't login to new computer w/Windows 10

    Hi,

    Thank you for your reply.


    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Feb 16, 2021
    #2
  3. Can't login to my windows 10 PC

    Hi,

    Thank you for your interest in Windows 10.


    • Are you trying to login to Microsoft account or local account?

    • If its Microsoft account are you able to login using the web interface?
    I suggest you to use the on-screen keyboard and try to login. Follow the steps below:

    Click on the Ease of Access icon at the right bottom of the screen and select On-screen keyboard and check if issue persists.

    Please get back to us with the results of the above instructions.
     
    Giridhar J, Feb 16, 2021
    #3
  4. rmanasa Win User

    cant login

    Lock vs Login screen screenshot

    Hi Josey -

    Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

    Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!
     
    rmanasa, Feb 16, 2021
    #4
Thema:

cant login

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