Windows 10: Can't make in-app purchase

Discus and support Can't make in-app purchase in Windows 10 Software and Apps to solve the problem; I cannot make an in-app purchase in my Tomato - Be Focused app. I am running Windows 10 and got the app for free in the Windows 10 store. I get this... Discussion in 'Windows 10 Software and Apps' started by JudyShackelford, Jan 30, 2019.

  1. Can't make in-app purchase


    I cannot make an in-app purchase in my Tomato - Be Focused app. I am running Windows 10 and got the app for free in the Windows 10 store. I get this error message when I am in the app and click the "get it" button within the app when it tells me I need to purchase a lifetime upgrade for $0.99. The error message says: The purchase did not complete. The user may have cancelled the purchase. ExtendedError. Anybody have any suggestions? Your help would be really appreciated. Thanks.

    :)
     
    JudyShackelford, Jan 30, 2019
    #1

  2. Staff Pad in-app Purchase

    Hello Sharon,



    Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



    To serve you better, please share this:

    Are you trying to purchase the app from Windows Store?



    Try the below methods and check:

    Method 1: I would suggest you to run the inbuilt app troubleshooter.

    Follow the steps:


    • Press “Windows” + “X” and select Control Panel.

    • Select Troubleshooting and select View all on left hand side of the screen.

    • Select the App and follow the instruction to troubleshoot.


    Method 2: I suggest you to follow the steps below to reset the Windows store:


    • Press the “Win Logo” + “R”

    • Type: WSReset.exe and press “Enter”.

    • Restart the computer and check.


    Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



    Thanks and regards,

    Jenith
     
    Jenith_James, Jan 30, 2019
    #2
  3. Unable to purchase app in store

    Hello Nraina thank you for posting.

    Here are some suggestions you can try in order to solve this issue.

    • I would suggest you log with your Microsoft Account on
      https://account.live.com make sure your birth date, time&date and the time zone are correct.

    • If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.

    • Please also log with the same Microsoft account to
      http://www.xbox.com
      and make sure you have created you Gamertag.

    • As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)
    Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

    Here is another forum posting that might be helpful.

    Unable to Purchase an App in Windows Store

    Kind Regards
     
    Vladimir Mi, Jan 30, 2019
    #3
  4. Can't make in-app purchase

    Windows App Store List of Downloaded/Purchased Apps

    Unfortunately, your suggestion only lists the apps which are currently installed on my system, not even all of the apps that I purchased. Not much help.
     
    RobertBourge, Jan 30, 2019
    #4
Thema:

Can't make in-app purchase

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