Windows 10: Can't mute Headphones!

I am able to set my Windows volume to 0%, but if I want to use the windows mute shortcut or a mute shortcut on my mouse or keyboard it doesn't work at all. This only happens with my "Sony wh 900n" Bluetooth headphones, other audio devices don't show the same effect. So my question is, why isn't it possible to mute my headphones but every other audio device and if there is any way to fix it? Thanks for reading and probably answering my question!

:)

 

Sound won't come back after muting


Problem:

Plugging headphones (Sound plays) -> Muting -> Unmuting -> Sound doesn't play anymore

Fix (No restart required)

Sound doesn't play -> Mute (with headphones in) -> Unplug headphones ->Unmute (with headphones out) -> Mute (with headphones out) -> Plug headphones -> Unmute (with headphones in).

This is the shortest pattern I could find. Important to follow step by step. It might not work because I have no idea why it works on my end (without starting conspiracy theories about boolean variables being out of sync on the audio driver, which would be the most embarassing thing ever for whoever wrote these drivers).

 

Volume Mute Light won´t change color


Before I follow your suggestions, a quick update: as the updating didn´t seem to work I stopped trying and just left it alone for awhile. About a half hour later I looked over and saw that the mute light was now blue. I tried the button but it and the volume buttons did not work at all. On the screen I was told that I needed to reboot, which I did and now the system has returned back to the way it was before: everything works except that the mute light does not change to blue as it should when the speakers are not muted. WTF?

 

no sound in headphones

Hi Mary,

If your headphones stops working in Windows devices, you can try solutions below to fix the problem. The issue can be caused by incorrect sound settings, faulty audio drivers, etc. We suggest that you follow below simple instructions to troubleshoot the
problem.

• Check if the sound is muted. If it is muted, the headphone won’t have sound.
• Check the connection. Try unplugging the headphone and firmly plug it back in.
• Check the port. If you are using a USB headphone, try a different USB port.
• Try the headphone on another computer. Use your headphone on another computer. If it doesn’t work on that computer, the headphone might be broken. In that case, you need to replace it with a new one.

We're just here if you have further questions.

Regards.