Windows 10: Can’t open browser, cortana or start menu

Discus and support Can’t open browser, cortana or start menu in Windows 10 BSOD Crashes and Debugging to solve the problem; I factory reset my MSI GL62M 7RDX laptop to sell it but I can’t open Internet Explorer, Cortana or the start menu. When I click Cortana or the start... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by kktsune, Jul 1, 2019.

  1. kktsune Win User

    Can’t open browser, cortana or start menu


    I factory reset my MSI GL62M 7RDX laptop to sell it but I can’t open Internet Explorer, Cortana or the start menu. When I click Cortana or the start menu, the blue circle appears next to my cursor for about 2 or 3 seconds but nothing happens. When I try to open the browser, the window flashes for about a second and then just crashes. It’s actually funny because the first gaming laptop I bought had the EXACT same problem and it forced me to exchange my laptop for a different one of the same model (at the expense of $70CAD) which is the one that is in my possession NOW. Seeing it happen again makes me extremely satisfied, as you can tell. Please don’t give me an answer you already know won’t work. I’ve run scans through CMD and nothing is wrong with my laptop. Need a solution ASAP

    :)
     
    kktsune, Jul 1, 2019
    #1

  2. Windows 10 Start Menu won't open.

    Hi Dougie,

    Corrupted system files could be one of the reason why Start Menu is not opening.

    As an initial troubleshooting, we suggest following the steps listed in this article:
    Troubleshoot problems with the Start menu or Cortana
    see if it helps resolve the issue.

    Update us with the outcome so we can provide further assistance.
     
    Ronalene Mat, Jul 1, 2019
    #2
  3. Start menu and Cortana not working

    Hi Philip,

    I suggest you to try the troubleshooting steps suggested in the help article below and check if it helps.

    Troubleshoot problems opening the Start menu or Cortana

    Let us know the result, we will be glad to help if you need further assistance.
     
    Wungraileng Vashi, Jul 1, 2019
    #3
  4. Can’t open browser, cortana or start menu

    START MENU,CORTANA,EDGE BROWSER AND IN-BUILT APPS NOT WORKING

    Hi Aditya,

    I suggest you to follow the below methods and check if it helps.

    Method 1: I suggest you to follow below steps and check.

    Step 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

    • Go to “settings” and click on “update and security”.
    • Under tab “Windows update”, click on the icon “check for updates”.
    • Then once you find the pending updates install it and check.

    Step 2: I suggest you to run the app troubleshooter from the below article and check if it helps.

    Run the troubleshooter for Windows apps:

    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

    Method 2: You may follow the steps from the below article and check if it helps.

    Troubleshoot problems opening the Start menu or Cortana

    http://windows.microsoft.com/en-in/windows-10/get-help-windows-start-menu

    Please get back to us with an update on this issue, we will be happy to help.

    Thank you
     
    Karthicka_R, Jul 1, 2019
    #4
Thema:

Can’t open browser, cortana or start menu

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