Windows 10: Can't open files. Error 0x80071771

Hello,


I have an external hard drive where I keep all my media mostly audio files. I upgraded from a laptop to a desktop. When I plug the hard drive into it, I'm getting this error code:

Error 0x80071771
I can't open my files. I didn't have them encrypted before, so I don't know why they are now. I get that error code when I right click on a file and try to change file ownership to personal.


It seems to be all the files that I added to the external drive while using my laptop with Windows 7. The files that I added after I upgraded to Windows 10 on the laptop and all the files I've added to my new desktop also Windows 10 are fine.


I've tried the "Everyone" fix and it didn't work. Any ideas?


Thanks!

:)

 

Error Code 0x80071771

Hello,

Regarding the error code 0x80071771 that you're getting, we suggest that you seek technical assistance that can be best addressed in our MSDN forum. Here's the

link.

Regards.

 

Error: Error: 0x80071771, The Specified File Could Not Be Decrypted when accessing an Encrypted file

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to access the files that you have encrypted and you receive an error while decrypting the files.



I suggest you to refer the suggestions provided by Shafeeq_Khan in the thread

Error: 0x80071771, The Specified File Could Not Be Decrypted replied on April 14, 2019 and see if that helps in resolving the issue.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

error 0x80071771

Hello ,please help me resolve the error 0x80071771. I got this error after my failed attempt to open my document on my usb drive in windows 10

***Post moved by the moderator to the appropriate forum category.***