Windows 10: Can't open folders and control panel.

I can't open folders, or right click them... when i try to do it the screen goes blank for a few seconds then all my icons refresh and nothing else happens.

I tried to change the size of my "text, apps and other items" to 125% and 100% ( i had 100% when this started to happen ) and it does not work...

Also this is likely not a virus since i tried using 3 anti-viruses to get ride of it and my base program is karspersky ( wich is pretty good as far as i know )

The control panel dosent work either wich makes things a lot harder since i use it a lot...

Can anyone help plz ?

:)

 

Can't open control panel

Hi,

We want to learn more about your concern. Are there any changes that were made to your computer? In the mean time, let's do an SFC scan. Press
Windows key + X and select Command Promt (Admin). Type
sfc<space>/scannow then press Enter.

Let us know how it goes.

Regards.

 

I can't open anything: control panel, add/remove programs, command prompt, etc.

I noticed that nothing was working when I was trying to show hidden folders. My "user" folder on my C drive has 110GB of data in it even though it's basically empty. I then noticed that I can't open literally anything within the control panel or the control
panel itself. I can't open the command prompt. I have no clue what's going on.

***Post moved by the moderator to the appropriate forum category.***

 

Hi, this sounds like a conflicting shell extension causing explorer to crash. You may learn more from your Reliability History (type Reli in Cortana's search bar and explore any red crosses).

Download and run shellexview (free); hide all MS extensions, disable all others and see if the problem disappears. (And note the 32 bt option may expose more).

Note this may not disable all shell extensions- if not try e.g. Glary Utilities and its context menu manager.

If the problem disappears, enable extensions singly or in groups (no log off needed) and find the culprit.