Windows 10: Can't open jpegs or play videos

Discus and support Can't open jpegs or play videos in Windows 10 BSOD Crashes and Debugging to solve the problem; Help Please!! After the most recent Windows 10 update - I can't open any jpeg files or play any video files on my computer. Have tried various online... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by SandraCrossland1, Jul 26, 2021.

  1. Can't open jpegs or play videos


    Help Please!! After the most recent Windows 10 update - I can't open any jpeg files or play any video files on my computer. Have tried various online solutions - none have worked so far.Any suggestions/help appreciated.Thanks in advance!

    :)
     
    SandraCrossland1, Jul 26, 2021
    #1
  2. John Vil Win User

    Cant open JPEG

    Hello John,

    One possible reason why certain JPEG's wouldn't open may be due to file corruptions. To better assist you, kindly answer the questions below:

    • Were there any recent hardware/software changes done on your computer prior to this happening?
    • Does this error appear when opening other JPEG files or is the issue specific to a single JPEG file?
    • Does this error appear when you try to open other file types?
    • What troubleshooting steps have you tried so far?

    We're looking forward for your response.
     
    John Vil, Jul 26, 2021
    #2
  3. Amit_Sun Win User
    video not playing

    Hi,

    Thank you for writing to Microsoft Community Forums.

    1. May I know, which video player you are using to play the video?
    2. Are you able to play the video on any other computer?
    3. Are you facing the issue with only specific video or with all the other videos?

    This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

    Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

    Method 1: Try a different video player.

    1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
    2. I suggest you to try a different video player and check if it plays.
    3. You can also check on different device or computer.

    Step: Run Windows Media player troubleshooter.

    1. Press Windows + R key on your keyboard together.
    2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
    3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
    4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
    5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
    6. Reboot the computer and check.
    If you still face the issue, reply to this post with more information.

    Hope it helps,

    Amit Sunar

    Microsoft Community – Moderator
     
    Amit_Sun, Jul 26, 2021
    #3
  4. Can't open jpegs or play videos

    Can not open jpeg photos with windows 10 (after deleted the pre-installed "Photos" app)

    Hi,

    Thank you for posting your query on Microsoft Community.

    I would like to inform you that if you delete photos app, the pictures that you like to access will open in Windows Photo viewer or the applications which supports the respective format. To open certain images with the apps that you prefer, you will have
    to customize it.

    I suggest you to try the steps provided below.

      • Right click on the pic that you would like to view.
      • Click on Open With.
      • Click on Choose another app.
      • Choose the app accordingly.
      • Place a check mark on Always use this app to open.jpeg.
    I would also like to inform you that even .jpeg pictures can be open with paint application. To check whether the picture is .jpeg format. I suggest you to right click on the picture and click on properties.

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Jul 26, 2021
    #4
Thema:

Can't open jpegs or play videos

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