Windows 10: can't open pdf files or play videos

this past week i can't open pdf files or play basic videos. it is work related and not any crazy content thx

:)

 

Trouble Opening PDF's

Hi Parker,



Thank you for posting on Microsoft Community. We will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions:

• Does the issue persist in Edge browser?
• Do you get similar error when you open the PDF file in Adobe reader?

Check if you are facing similar issue in Edge browser.



Step 1: Open PDF file in Adobe reader and check if you are facing similar issue.



To open PDF file directly from Adobe reader, follow the steps below:

• Open Adobe application and click on Edit.
• Click on Preferences and select Internet.
• Uncheck Display PDF in Browser option and check if you are able to open the PDF file without getting the error code.

Step 2: If you are able to open PDF file in Adobe reader, I suggest you to
Turn off Internet Explorer,
enable it again and check if the issue is resolved.



For further assistance, I suggest you to post your query in Adobe support forum.

https://forums.adobe.com/community/adobe_reader_forums



Thank you.

 

microsoft print to pdf files will not open after saving

We suggest that you save the PDF files on your device and check if the issue persists. You may also want to associate the PDF files to Microsoft Edge as the default program to make sure that you have a default application that will open all of your PDF files.
Here are the steps:

• Search for Default Programs.
• Go to Associate a file type or protocol with a program.
• Select the .pdf file type and then click the Change program button on the upper right of the
  Set Associations window.
• Choose Microsoft Edge and then click OK.

Let us know how it goes.

 

Video files not playing.

Hi,

We'll need to check a few things to better determine what might be the issue. We'd like to know the following:

• What is the file extension of the videos you're trying to play? To check this, right-click on a video and select
  Properties. Check what's indicated beside the File type.

• What app are you using to play the videos? You can also see this in Properties beside
  Opens with.

• Do you encounter any error messages when trying to play the videos? If so, kindly send us a screenshot.
• Did you make any recent changes in your system or was this the first it happened?

In some case, this may have to do with incorrect file association between files and apps you're using to open them. If the app beside Opens with is not the correct app for opening video files, we suggest that you click
Change in the Properties window to select the appropriate one.





In other cases, it could be that the file type isn't supported in the app you're using to play the video. If so, you may need to download the necessary codecs or updates for that particular app to play the videos properly.

Should you need further assistance, let us know right away. We'll be here.