Windows 10: Can't play DVDs

Discus and support Can't play DVDs in Windows 10 Drivers and Hardware to solve the problem; I have a Dell Inspiron 3670/Windows 10 desktop computer. I cannot play DVDs with the Windows Media Player. No problem playing CDs. I don't get any... Discussion in 'Windows 10 Drivers and Hardware' started by Harold Goldenberg, Dec 30, 2019.

  1. Can't play DVDs


    I have a Dell Inspiron 3670/Windows 10 desktop computer. I cannot play DVDs with the Windows Media Player. No problem playing CDs. I don't get any error message. There is a small arrow at the bottom of the page with the message "retrieving media info" but the DVD never plays. I've tried several DVDs, both commercial and homemade - same result..

    :)
     
    Harold Goldenberg, Dec 30, 2019
    #1

  2. Playing dvds

    Hi Dan,

    To assist you better, kindly provide us more details by answering the following questions:

    • Is it happening on all the DVDs that you are trying to play on the Media Player?
    • Have you tried playing the DVDs on other computers? If so, are you getting the same error?
    • When did you start encountering the issue?
    • What specific troubleshooting steps have you tried so far?
    Meanwhile, to help resolve your concern, we suggest that you run the Windows Media Player troubleshooter. To do this. follow the steps below:

    • On the Start menu, type Troubleshooting and hit
      Enter.
    • On the left pane, choose View all.
    • Run the Windows Media Player DVD, Windows Media Player Library, and
      Windows Media Player Settings.



      Can't play DVDs d40dab60-b76b-4f48-962b-c93b0dece089.png
    Should you need further assistance, feel free to get back to us.
     
    Monica Cam, Dec 30, 2019
    #2
  3. playing a DVD on PC with Windows 10

    Hi,



    In order for us to determine the troubleshooting steps to resolve the issue, we'd like to clarify the following:




    • What happens when you try to play a DVD?

    • Did you try a different DVD?

    • Did you get any error messages?

    • Are you able to see the content of DVD on the file explorer?

    • What is the file format of the files inside the DVD?



    Regards.
     
    Zedrick Del, Dec 30, 2019
    #3
  4. Can't play DVDs

    Windows DVD Player installed in Windows 10 but not recognizing DVD to play

    Hi,

    Thank you for posting your query on Microsoft Community.

    The DVD Player app only supports the following:

    a. DVDs from a file backup is not supported, the app currently only plays DVD movies on optical discs.

    b. The App will only play DVD's not Blu-ray discs.

    If you satisfy both the categories, I would suggest you follow the steps below and see if it helps:

    Update DVD/CD-ROM drives from Device Manager.


    • Press Windows key + R key. Type "devmgmt.msc" and click Enter.

    • Expand the DVD/CD-ROM drives.

    • Double-click on the DVD/CD-ROM drive.

    • In Properties, go to Drivers Tab and click on Update.
    If this does not work you might have to Uninstall and then reinstall your drivers in compatibility mode.

    Follow the steps to uninstall and reinstall the driver.


    • Press Windows key + R key. Type "devmgmt.msc" and click Enter.

    • Expand the DVD/CD-ROM drives.

    • Double-click on the DVD/CD-ROM drive.

    • In Properties, go to Drivers Tab and click on Uninstall.

    • Reinstall your audio driver from Manufacturer's Website in Compatibility mode.

    • Restart your system
    Hope this helps. Please respond if you have further related queries.

    Regards,
     
    Jesinta Rozario, Dec 30, 2019
    #4
Thema:

Can't play DVDs

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