Windows 10: Can't play game because I bought it on a personal account?

Discus and support Can't play game because I bought it on a personal account? in Microsoft Windows 10 Store to solve the problem; Hi, I would like help because I have bought a game on a personal account, and can't play that game because I bought it on the personal account, and I... Discussion in 'Microsoft Windows 10 Store' started by FinnRedding, Aug 3, 2021.

  1. Can't play game because I bought it on a personal account?


    Hi, I would like help because I have bought a game on a personal account, and can't play that game because I bought it on the personal account, and I can't login to a personal account on the microsoft store. Is there any way I can transfer the game to a work/school account or sign into the microsoft store just using the personal account?

    :)
     
    FinnRedding, Aug 3, 2021
    #1
  2. Vesao Win User

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Aug 3, 2021
    #2
  3. Roohi_Taj Win User
    Can't play Hit It Rich game and system freezes

    Hi carmenstanley1,

    Thank you for your response.

    I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

    Could you please help me with the below questions:

    • Are you aware of any changes happened on the computer prior to this issue?
    • Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?

    Step 1: Uninstall or Repair the game.


    1. Press Windows and
      R key together on your Keyboard.
    2. Type appwiz.cpl and hit enter.
    3. Right click on the Hit it Rich app > Select Repair or uninstall it.
    4. Reinstall the application and check for the issue.

    Step 2: Create a new local account.

    The reason might be due to user account corruption, so I would suggest you to ‘Create
    a local user or administrator account’
    and check if the issue persists.

    Note: You will not see all your files under your default file location.
    So your data will be saved under C:\Users\User_name.

    If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
    Tips to improve PC performance in Windows
    10
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Aug 3, 2021
    #3
  4. Can't play game because I bought it on a personal account?

    BSOD When playing games

    Hi Jackson,

    Thank you for contacting Microsoft Community.

    Please share the information requested below:

    • Does the BSOD occur while playing a particular game?
    • Is the game downloaded from Windows Store?

    I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

    • Press Windows key + X, select Device Manager.
    • Expand Display Adapters.
    • Right click on the driver and select Update Driver Software.
    • Follow the on-screen prompts to update.

    Refer the link below for more information:

    Troubleshoot blue screen errors

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Aug 3, 2021
    #4
Thema:

Can't play game because I bought it on a personal account?

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