Windows 10: Can't play Microsoft Jigsaw

Discus and support Can't play Microsoft Jigsaw in Windows 10 Gaming to solve the problem; I can no longer play Microsoft Jigsaw. When I work a Puzzle It does not advance to an award of coins. When this stopped working I had over 200,00... Discussion in 'Windows 10 Gaming' started by WilmaSmith2, Apr 19, 2021.

  1. Can't play Microsoft Jigsaw

    I can no longer play Microsoft Jigsaw. When I work a Puzzle It does not advance to an award of coins. When this stopped working I had over 200,00 coins which I would purchase new puzzles. Help!!!!

    WilmaSmith2, Apr 19, 2021
  2. Schlag 96 Win User

    Microsoft Jigsaw Will Not Load

    I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

    • Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001

    • All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
      said. These steps did not allow me to reinstall Microsoft Jigsaw.

    • Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

    In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

    Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

    Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.
    Schlag 96, Apr 19, 2021
  3. Dyan Rey Win User
    Microsoft Jigsaw crashes on opening

    Hi Eric,

    If you play the app and your Microsoft account is online, all data will be saved but if you played it offline, all data will be lost once you uninstall/reinstall the app. To further troubleshoot the issue, we suggest that you repair it on
    Control Panel. Follow the steps below:

    • Go to search and type Control Panel.
    • In search results, select Programs.
    • Select Program and Features.
    • Choose the selected app (Microsoft Jigsaw).
    • Right-click and hit repair.
    Please update us on how the troubleshooting went.
    Dyan Rey, Apr 19, 2021
  4. JoneLewis Win User

    Can't play Microsoft Jigsaw

    Microsoft Jigsaw

    My hard drive (C) crashed, I replaced it and reinstalled Windows.

    One thing that will NOT work since is Microsoft Jigsaw. I get the infamous "signing you in" runaround that so many others have reported.

    I've gone through the suggested process (reset, (no repair option listed), use the troubleshooter, uninstall, reinstall.

    I can sign into Xbox Live fine. Jigsaw just won't recognize that I'm signed in.

    Getting very frustrated. Playing Jigsaw is a way to relieve stress. This is increasing my stress!
    JoneLewis, Apr 19, 2021

Can't play Microsoft Jigsaw

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