Windows 10: can't play on my desktop minecraft bedrock not loading

can't play on my desktop minecraft bedrock not loading

:)

 

Can't Sign in to MineCraft Bedrock Edition for my Microsoft account.

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• What is the complete error message that you are receiving?
  
• From where did you download the Minecraft Bedrock Edition?
  
• Were you able to play Minecraft Bedrock Edition earlier on this computer?
  
• Which build version of Windows 10 is installed on the computer? To check type: winver in the search bar on the Taskbar and hit Enter.
  

Please reply with the detailed information on the issue to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Minecraft Bedrock edition

Hey there, cRz EmraldDrift

Welcome to the Microsoft Community forums.

I have just done a search on Minecraft Bedrock edition and could not find it. Are you sure it was Minecraft Bedrock edition, and not another edition of Minecraft?

I have also looked on your Xbox profile and found that you do not have Minecraft Bedrock Edition in the games you have played. You seem to have the following: Minecraft, Minecraft Xbox One Edition, and Minecraft Windows 10 Edition.

Please can you check to make sure it shows under My purchases on https://account.microsoft.com

Regards,

 

Minecraft Bedrock edition

My friend installed the free trial of Minecraft Bedrock Edition and after about a month he bought java edition and got a free code. After he redeemed it sent him to the Microsoft store where it told him to buy it even though he was logged in and when he
tried to type the code again it just says its already redeemed. When he launches Minecraft Bedrock it tells him to buy it again and there is no way to uninstall it. So he basically bought a game that he can't play (Java edition works).