Windows 10: Can't Play Purchased Movies

For some reason this morning I can't play any of my purchased movies on the Films & TV App (Windows 10).


I get the message: CAN'T PLAY - Can't perform the requested action because access requires a user name and password - 0x80190191.


I have logged in and out several times, restarted the computer, and reset the app and I still get the same message.


Any help appreciated.

:)

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

How to play a movie?

Hi,

To better isolate your concern, we would like to verify few things:

• Which Windows movie platform are you currently using?
• Do you get any error message upon playing the movie?
• Have you made any recent changes or update in your computer?
• What troubleshooting steps have you tried?

Thank you.

 

Unable to play movies on Movies Unlimited Pro app.

Original Title: Purchased App - Movies Unlimited Pro

Thought I would pay for the upgraded movie app - so paid and downloaded went to play the movies and it just comes up with a black screen, sound is there but no picture - you can even play the trailers okay but not the movies - just feeling slightly ripped
off - can anyone suggest how I get the movies to show up or a refund?