Windows 10: Can't play songs from Groove Music Pass, error 0x80070002

Hello, I need some help with Groove. Suddenly it stopped working and wont play any song that comes with the Groove Pass. When I try to play a song it loads for a moment and then a message error appears that says: “Can't Play The item is missing or we can't get to it. 0x80070002”.

It only happens with music included in the Groove Pass, no matter if the song has downloaded in my PC or playing via streaming, it gives me the same error. Songs from Onedrive or local files work fine.
I have tried to repair this issue using methods like:

• Uninstalling the app with Cccleaner, Powershell script and manually (getting ownership of WindowsApps folder and deleting all Zune Music folders).
• Re-registering the app with PowerShell
• Deleting files in Temp Folder.
• Using Windows Update and Windows Apps troubleshooter (this was the worst one, it broke other apps)

I added an account without a Groove Pass and it can play all the previews fine. I think that the problem is
not the music files but the “thing” that checks if my subscription is valid, it probably became damaged.

:)

 

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Groove Music - Messages

You need a Groove Music Pass for this. Sign Up or renew your subscription - most recent message

Older Messages

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Groove - Music stops playing around 20 seconds before end of track

Every song I play in groove in Windows 10 stops playing around 20 seconds before the end of the track. It will then resume playing about 15 - 20 seconds later before moving on to the next track.

This does not seem to happen when playing songs from ONEDRIVE, but only when playing songs from my music pass that are not on my ONEDRIVE.

Help, I do not want to revert back to ITunes because of a simple error like this one, but I will need to cancel my music pass if this continues.