Windows 10: Can't print mixed paper size pdfs from Brother printer MFC-L5700DW

I have a Brother printer MFC-L5700DW that is a little over a year old. I purchased an optional 2nd tray because I print pdf files with mixed paper sizes. It has worked perfectly for over a year until about 2 weeks ago. I didn't change any settings but all legal documents are shrinking to fit and printing on letter paper even though I do not have that checked off in the print properties.

I know there was an issue with adobe reader but I tried their fixes, which didn't work. Then I uninstalled it and reinstalled with the fixes they wrote in. Still didn't work.

I noticed that the Printer name in the device manager is Microsoft IPP Class Driver instead of a Brother Driver. I read that this driver was causing printing issues on Brother printers. So I uninstalled my print drivers and reinstalled the full print driver package from the Brother website. Still shows up as Microsoft IPP Class Driver and still doesn't work.

In the properties it shows Tray 1 as legal and tray 2 as letter correctly and that is how it is set on the printer.

when I go to print in adobe, I have Choose Paper Source by pdf size checked off and Actual Size selected. I have it set to automatically select the tray but when I select Advanced on the Properties when I am printing it shows the Microsoft IPP Class Driver and Paper/Output - Paper size shows only Letter. Scaling is set to NONE.

Question #1 - How do I get rid of the Microsoft IPP Class Driver and have the Brother Driver and all it's related functions replace it?

Question #2 - How do I get my printer to print mixed size pdfs again? I have done all the tips and tricks and uninstalled and reinstalled everything. I even got rid of Adobe and installed Foxit Reader and it still happened. It is not just the Adobe issue.

I am a Notary Signing agent and print 2-3 packages a day. Having to print the letter size first and then write down the page numbers of the legal sized pages and then print them and then put it all together in order - well - I can't begin to tell you how frustrating that is as well as a waste of time I do not have.

Can you help me?

Thank you.

:)

 

Printer's default paper size ignored

I often print to PDFs. My PDF printers are set to a default paper size of Legal. But when I print the size is Letter and I have to change it each time. This used to work. I'm not sure when it changed.

• Windows Setting Manage Default Printer is not checked
• Doesn't matter which printer I use - PDFCreator, Bullzip PDF, Adobe PDF
• Windows 10 build 1803
• Happens when printing from many apps - Microsoft Office, LibreOffice, Email
• Works properly when printing from other apps - Notepad, Notepad++, browsers
• Happens on multiple computers - desktop and laptop

Any tips on how to get the printer default paper size to work?

 

Brother MFC J6720DW listed with strange icon in Devices and Printers

I have reinstalled the drivers for my Brother MFC J6720DW and now the printer icon is listed in the unspecified category instead of the printer category. The printer is the "Device" icon to the right.





Right clicking on the icon shows the usual items for a printer (printing properties etc.), In addition it shows a "Browse Files" entry that lists the card reader of the printer.





To the left of the Brother printer icon there is another similar one that seems to be my USB card reader

 

Brother printer MFC-J6730DW

Hi John

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Could you first try printing the document as a PDF then try printing from the PDF to the A3 paper in the printer?

Also...

Press Windows key + R

Type: control printers

Right click your Brother printer

Click Printing Preferences

Choose the following options under Basic tab:

Paper Size: From the drop-down box, choose the Paper Size you are using.

Orientation: Choose the position of how your document will be printed (Portrait or Landscape).

Click OK

Restart then try printing again.