Windows 10: Can't print test page to network printer

I just got a new PC with Windows 10 OS. I've never used Windows 10 before. Anyway, I'm trying to print to a Canon MF8350Cdn color printer and am having some real problems. I've installed the latest drivers off the web and my PC can see the Canon on my local network, but when I try to print a test page, that page leaves the queue and just disappears! Further, while at least one of my programs (Snagit8) CAN print to the Canon, others (like Wordpad) cannot and, what's worst, they crash immediately after hitting OK in the print dialog. My wife has similar crash issues on her new Windows 10 PC (in her case, it's Excel that crashes).

Any thoughts? I've scoured the web, but I'm apparently not tech-savvy enough to know what to look for.

:)

 

Windows printer test page


Hi Knapier, welcome to Ten Forums!

If you are talking about Windows printer test page, you could try an alternative one from Print a Test Page. Your printer may also come with some cleaning diagnostic utilities which may include some test pages too.

A Windows test page sole purpose is to list all information directly related to how Windows communicates with your printer. This means driver listings, the printer model and available printing styles. It is not used for testing the alignment and color etc... This is what the printer utilities are for.

 

Error - Printing on Network printer

We have 4 printers on our Windows print server. The server was migrated from win2k3 to 2k8 on friday. 3/4 printers are working great, the other is having issues. When trying to print a test page to it, it gets a job status of Error - Printing.

When sending a small word document to it, it sends it to the printer, the queue is empty but nothing prints. If I goto the printer itself, it doesnt show any errors and I can print things such as information sheets and diagnostic files just fine.

All four printers are the same model, all 4 have a static IP. I can ping the printer successfully. I've tried printing from both an XP machine and the print server itself. I tried removing and adding the printer on the print server. And lastly, uunplugged the printer for 30 seconds, plugged it back in.

Any ideas?

 

Error - Printing on Network printer

What type of printers are they? Show a screenie of the http web page it offers. Use something like softperfect's netscan, go options, additional, check "check for open TCP ports and add 21,80,443,9100. Make sure the same result appears for all 4 printers. Post a screenie.

PS. I dont think this is a drivers issue. It's a fault network setup (on the printer) or a firewall/switch acting in between you and the printer. The printer obviously isnt dead if it can run and print diagnostics pages from the control panel.