Windows 10: Cant redeem a code on microsoft store

Discus and support Cant redeem a code on microsoft store in Microsoft Windows 10 Store to solve the problem; I followed the instruction go to this website put the code but when im trying to redeem it it appear this error... Discussion in 'Microsoft Windows 10 Store' started by Iori Yagami, Aug 30, 2019.

  1. Cant redeem a code on microsoft store

    I followed the instruction go to this website

    put the code but when im trying to redeem it it appear this error

    Sorry, an unexpected error has occurred. The error has been recorded and we will investigate. Please try to redeem your code later. UnknownInternalFailure Jm6bGnjp50K7Xrxu. 2019/08/30 - 21:44:36 UTC

    I try it on edge, firefox, windows 10 own microsoft store and its the same issue

    Iori Yagami, Aug 30, 2019
  2. Aaron_Sum Win User

    I redeemed the code with my minecraft account for minecraft windows 10, but when i go to the microsoft store it says i need to buy it


    Thank you for posting to Microsoft Community.

    I understand that you have already redeemed the code for Minecraft. I would suggest check the Order History in your Microsoft account to see if the code is already redeemed and
    linked your account. To do that you can refer the article to
    Redeem a gift card or code to your Microsoft
    , under ‘Troubleshooting’, please refer the section ‘The code was already redeemed’. After this, make sure to check if you have logged into Windows
    Store using the same Microsoft account through which the code was redeemed.

    If the code is redeemed, linked to your account and if you have logged in with the same account in Windows Store on your system, but you are still not able to find the option to download and install the game, I would suggest you
    to follow the steps below and check if it is helpful to you.

    Steps to reset Windows Store:

    1. Click on the Start button, type
      cmd, right-click on it and select Run as administrator.
    2. Type wsreset.exe and press
    3. The execution of this command may take some time, after which, you can check if you are able to install the game.

    If the issue persists, please reply to us with the results of the suggestions provided above. We will look into this and we will be glad to assist you accordingly.


    Aaron Summith

    Microsoft Community – Moderator
    Aaron_Sum, Aug 30, 2019
  3. Redeem a game

    I'm from Romania, Europe, don't know if my language will be available but i don't want it in my language, i want it in english.

    I've done both Online and Windows 10 steps from the link, but still the same error:

    Check the instructions that came with your code. You might need to redeem it on a different web page.
    MaciucSilviu, Aug 30, 2019
  4. Cant redeem a code on microsoft store

    Redeeming a product code in Microsoft store

    Sad to say but it seems like Microsoft has not fully tested out the whole process of redeeming/checking out. Anyways, I used Firefox to log into mail and redeem the code. DID NOT USE MICROSOFT EDGE!!! Hope that helps. I've been downloading and redeeming
    codes for the .10cent sale and have not encountered any issues using alternate browser. The suggestion that Microsoft Tech gave did not work for me.
    maurice sing, Aug 30, 2019

Cant redeem a code on microsoft store

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