Windows 10: Can't remove a child from family group.

When I am trying to remove an account from family I am getting an error message."Family members under statutory age need an adult's consent to join a family group. Only the adult who granted consent for user can remove this family member. Ask the family organizer who granted user consent to remove user from the family group."I granted the consent for the user to join the family group. I don't know why it is showing like this. What can i do to remove the child account or delete the family group.Thanks in advance.

:)

 

Unable to remove child account from Family

I am the family organizer & there is just one member in the family besides me i.e. my child. I am unable to remove my child's (age: 11) account from family. It gives below error (after step 3).

You can't remove Ami from the family. Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for Ami can remove this family member. Ask the family organizer who granted Ami consent to remove Ami from the family group.


Steps followed:

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove from family group"
   
3. A dialog appears for final confirmation. Select Remove.
   

If I am the family organizer why can't I remove it?

Why does it say "Only the adult that granted consent for Ami can remove this family member"? Who else other than me granted consent? How can I find it out?

How can I remove my child's account from family?

My child cannot remove herself from the family group as well. She logged into Microsoft Family Safety but doesn't see the option to exit the group. Actually, I want her to join a different family group but it's not allowed since she is already a member of a current family group. Until she leaves her current family group she can't join a new one.

 

Unable to remove child account from Family

Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

Just for others who read this in future I had performed the following steps to solve the issue.

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
   
3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
   
4. Click on "Remove consent" button
   
5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.