Windows 10: Cant reset my pc and when i logon my desktop is black

Discus and support Cant reset my pc and when i logon my desktop is black in Windows 10 BSOD Crashes and Debugging to solve the problem; I had a problem with my PC, after i booted it up i could not acces any windows programs. So i wanted to reset it, but i cant it just say that a problem... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by MatiasNielsen1, May 13, 2020.

  1. Cant reset my pc and when i logon my desktop is black


    I had a problem with my PC, after i booted it up i could not acces any windows programs. So i wanted to reset it, but i cant it just say that a problem occured. Then when i tried to logon my desktop was black with my cursor and i cant acces my toolbar ether. How can i reset my PC? I dont care that im loosing all my files and so on.

    :)
     
    MatiasNielsen1, May 13, 2020
    #1

  2. Black Screen Isuue in Window 10

    Hi kashish,

    I would appreciate you for trying troubleshooting steps.

    To understand the issue better, I request you to answer few questions:

    • Does black screen appear when you before user login’s or after user has logged in ?
    • Does black screen appears when you lock your pc?
    This problem occurs because of a change in the behavior of Win Logon and Logon UI. This change introduces the potential for the deadlock.

    I would also suggest you to install all the updates available for the system and check if it helps.

    Follow the Below steps:

    • Type settings in the Search area on the taskbar and select Settings
    • Select Update and Security.
    • Click on Windows Update and select Check for Updates

    Keep us posted with the status of the issue. We’ll be glad to assist if you need further assistance.

    Thank you
     
    Sujay Balraj, May 13, 2020
    #2
  3. PC STUCK ON LOGON SCREEN

    Hello Vasanth,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience as your are unable to logon to the computer, we will help you to resolve this issue.

    I suggest you to enable built-in administrator account from safe mode, log-in with that account and troubleshoot the current user account.

    Step 1: Start computer in safe mode.


    • Type Settings in the search box on the desktop, select
      Settings.

    • Here select Change pc settings and then
      General.

    • Scroll down to Advanced startup, click
      Restart now.

    • Click on Troubleshoot, Advanced options, and Startup Settings.

    • Click Restart, select Safe mode and then press
      Enter.

    Step 2: Try to login to your temporary user account, enable built in administrator account and try to change the account settings.


    • Press Windows + X key together on your desktop screen.

    • Click on Command Prompt (admin) to open
      Command Prompt.

    • Type the following command and hit Enter:

    • net user administrator /active: yes
      (Check for the spaces)
    4. Now log off from the current user and try to login to the administrator account that is enabled.

    Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

    Step 3: I suggest you toRun Microsoft Account Troubleshooter
    and check.

    Link: Microsoft Account
    troubleshooter


    Please do get back to us with the status of this issue. We will be happy to assist you further, if the issue still persist.
     
    Deepika Gowda, May 13, 2020
    #3
  4. swat354 Win User

    Cant reset my pc and when i logon my desktop is black

    Windows 10 infinite restart black screen


    Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it
     
    swat354, May 13, 2020
    #4
Thema:

Cant reset my pc and when i logon my desktop is black

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