Windows 10: Can't resolve Blue Screen errors - PLEASE help

Discus and support Can't resolve Blue Screen errors - PLEASE help in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello I've tried to resolve this problem with Windows Advisor many times, but nobody helped me, nobody asked me about details. Probably this is a... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by ProdIQ, Feb 3, 2020.

  1. ProdIQ Win User

    Can't resolve Blue Screen errors - PLEASE help


    Hello


    I've tried to resolve this problem with Windows Advisor many times, but nobody helped me, nobody asked me about details. Probably this is a difficult problem. Usually, the Blue Screen appears when I've tried to play a game or using 3D render software.


    Here is a list what I've tried:
    - played with RAM slots
    - changing Graphic Card to another model
    - updated drivers, BIOS, Windows

    - reinstalled Windows last time one day ago clean Installation

    - changed SSD drive

    - changed power supply drive

    - changed all USB devices to another model mouse, keyboard

    - reset BIOS

    - tried to use another Display


    At this time I can't load my PC because the blue screen always appears when the Windows 10 tried load login page or after loaded desktop.


    I had one successful Windows Safe Mode loading then I grab this CBC.log file

    https://www.dropbox.com/s/0fgkntlf98rvee0/CBS.log?dl=0


    My hardware:

    - Intel Core i7-6700K 4.0GHz/8GT/s/8MB BX80662I76700K

    - Motherboard Asus Strix B250G
    - RAM HyperX DDR4-2400 PC4-19200 32GB

    - Graphic Card MSI RTX 2070 Ventus 8GB


    I really need help!


    Thank you

    :)
     
    ProdIQ, Feb 3, 2020
    #1
  2. Roan T Win User

    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Feb 3, 2020
    #2
  3. Amit_Sun Win User
    Blue Screen - intelppm.sys error - need help

    Hi,

    Thank you for writing to Microsoft Community Forums.

    This error occurs when the intelppm.sys file is corrupted, you can try few of the troubleshooting methods below and check.

    Method 1: Troubleshoot blue screen errors.

    I suggest you to check the article Troubleshoot
    blue screen errors
    and follow the instruction according to the error you are receiving.

    If you still face the issue, try below method.

    Method 2: Run Dism command to restore Health.

    1. Download Windows 10 ISOwith
      the help of this tool on your desktop.
    2. Search for Command Prompt from the start menu.
    3. Right Click on the ISO file and open with Windows explorer, it will be mounted as drive.
    4. Right click and Run as Administrator.
    5. Type in DISM /Online /Cleanup-Image /RestoreHealth /Source:F:\sources\install.wim
      on the command prompt.
    6. Where F is the drive path of your Mounted ISO, change accordingly.
    7. Hit Enter on the command prompt and let it repair.

    If the issue still persists, follow the next method.

    Method 3: Run in-place Upgrade.

    You can check the article How
    to perform an In-place Upgrade with Windows 10 Step-by-Step Guide
    .

    If you need any further help you can reply to this post with more information.

    Regards,

    Amit Sunar

    Microsoft Community –Moderator

     
    Amit_Sun, Feb 3, 2020
    #3
  4. Paolo Mag Win User

    Can't resolve Blue Screen errors - PLEASE help

    Blue Error screen not going away

    Hello,

    For us to provide an accurate resolution for the issue that you are experiencing, kindly elaborate the issue by answering the questions listed below:

    • Did you receive a stop code when you experienced the blue screen error?
    • Were there any changes on your computer like updates or software installed on your computer before this happened?

    For initial troubleshooting, we suggest that you visit this
    article
    . From there, you'll see troubleshooting steps to resolve BSOD issues.

    We'll be waiting for your reply.
     
    Paolo Mag, Feb 3, 2020
    #4
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Can't resolve Blue Screen errors - PLEASE help

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