Windows 10: cant right click mouse to create new folder, document, etc

When I right click the mouse on the desktop or in any folder it shows the busy circular pointer icon and then it just disappears as does the folder I was in. When my cursor hovers over the world "new" it highlights it but then the busy icon shows up and there is no box opened that would show folder, document, text document , etc.

:)

 

creating new folder problem in windows 10 creator

Hi Gudiya,

The problem you've encountered in creating a folder could be caused by software or program conflict as the issue appeared a few days after installing the Windows 10 Creators update. For us to know if this only occurs when creating a new folder from the desktop,
we suggest that you try creating a new folder using a keyboard shortcut or from File Explorer. Please refer to the steps below:

Creating a new folder using a keyboard shortcut.

• Click on the desktop.
• Press CTRL + SHIFT + N.
• A new folder should be created.

Creating a new folder from File Explorer.

• Open File Explorer.
• Hover your mouse on the location where you want to create a new folder.
• Right-click it, go to New > Folder.

In case the problem persists, then we suggest that you go ahead and perform a clean boot. Doing so will start your computer using minimal drivers to help us determine what conflict is causing the problem. Check out
How to perform a clean boot in Windows for the detailed steps.

Let us know the result so we can further assist you.

Regards.

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Suddenly, Documents folder has moved to Downloads

We appreciate the details you've provided. To address your issue, we suggest that you follow these steps on how to move your Documents Folder Location in Windows 10:

• You need to create a new folder named Documents at the location you want to move your personal Documents folder.
• Press Win + E to open File Explorer, right-click
  Documents, and select Properties.
• Select the Location tab and click the Move button.
• Browse and select the new Documents folder at the location you want to move the folder Documents. Click the
  Select Folder.
  
• Click OK to apply.
• Click Yes to move all the files from the old location to the new location.
• Your personal Documents folder and all of its contents will now be moved to the new location.

Let us know if you need further assistance.