Windows 10: Can't run setup.exe for an investment software update. nothing happens when executed

I work for an IT MSP company and am trying to assist a client that needs to update her investment software. The software is FIS investments. When I extract the zip and run setup.exe, nothing happens. I do not get any error messages. The spinning icon pops up indicating it is trying to do something but nothing happens.


I have checked the following:

1. verified Sentinel 1 is not interfering with the application.

2. windows firewall is turned off

3. tried on a local admin account and domain account

4. checked permissions. changed ownership to local and domain admin accounts.

5. Sonicwall does not seem to be blocking it per event logs

6. Verified UAC is turned off



When I transfer the file to my computer and run it, it runs fine.

The setup.exe icon on my computer has the run as admin shield icon but on this clients computer the icon looks like the computer doesn't recognize it. its like the icon is placeholder icon in a way.


The crazy thing is I had this exact same problem 3 months ago and I was able to update via domain Admin account but not this time.


I am baffled because I am not sure why its not running. I am unsure as well what to even type in google to research this issue as all issues are not related to my particular situation.


Apologies in advance if I did not post this in the correct area.

:)

 

Cannot run any exe file , from side-by-side configuration incorrect

Yes, it's a problem as most all Windows-based programs run from an .exe/executable file. A number of suggestions will be found here fix exe at DuckDuckGo and I've had good success with the one from Bleeping Computer.

 

Cannot run .exe files

I rebooted my computer and it downloaded some updates. When it restarted, I could no longer run any .exe files. When I click on one, it asks me which program I would like to use to run it. Obviously, there are no programs on the list it offers me. The
weirdest part is that some downloaded applications (like chrome, thankfully) still run. Any suggestions on how I can fix this or what happened?

 

File Explorer crash when opened from taskbar (never happened before)

Method 1.

You should be able to fix this problem by disabling DEP (Data Execution Prevention)

• Step 1.Log in computer with Administrator account to make sure you have fully administrative rights.
• Step 2. If your computer is running Windows XP, click "Start" button and select "Run". Windows 7 user can press Windows and R keys. Type sysdm.cpl in Run box and click OK.
• Step 3. You can see System Prosperities window from which you need to click Advanced tab and then Settings.
• Step 4. The "Performance Options" window will pop up and please click "Data Execution Protection" tab. Select the option "Turn on DEP for all programs and services except those I select" and click "Add" button.
• Step 5. Browse files from the Open applet and find the exe files of the software which causes the error code. Select it and click "Open" button.
• Step 6. Click "Apply" and "OK" to make changes take effect.

Method 2. Update Internet Explorer