Windows 10: Can't save photo from a video in the Films & TV/Photos app

When I select 'save a photo from video' in the Films & TV app it takes me to the Photos app where I then get the error message 'something went wrong, please try that again' when I select 'Save a photo'. I have checked my app is up to date and I don't have the video open in anything else.


I read the thread from 3 years ago about the same issue and none of the advice offered there has helped my issue.


I have tried resetting both apps, repairing both apps and checking for updates for both apps.


My Windows is Version 1909 OS Build 18363.1379

:)

 

Store Update error 0x80070005 of Microsoft Photos and Films & TV

Hi Markus,

Windows Store may experience issues due to a lot of factors. To assist you effectively, we'd like to ask a few questions:

• Are you having issues with updating Microsoft Photos and Films & TV as well?
  
• What steps shared on this thread have you tried so far?
• Are you getting the same error as what the original poster was getting?

Regards.

 

film & tv, photo

Hi muhammadarsyad

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

1. Run Windows Store Apps Troubleshooter

Type troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down to bottom and click Windows Store Apps > Click Run the Troubleshooter and follow on-screen directions.

FOR PHOTOS APP

2. Repair / Reset Photos App

Windows Key+i> Apps > Locate Photos by Scrolling Down > Click Advanced Options > Click Repair

If Repair doesn't work, click Reset

3. If Reset doesn't work, then you should uninstall using Powershell and reinstall the Photos App

Windows+X > Click Windows Powershell (Admin) > Copy the below command and right click in Powershell to paste it and Enter

get-appxpackage Microsoft.Windows.Photos | remove-appxpackage

Now, you need to reinstall it

Use below Powershell command to install

Get-AppxPackage -allusers Microsoft.Windows.Photos | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”

(If you encounter problem installing it, you can always install it from Microsoft Store)

FOR FILMS & TV APP

4. Repair / Reset Films & TV App

Windows Key+i> Apps > Locate Films & TV by Scrolling Down > Click Advanced Options > Click Repair

If Repair doesn't work, click Reset

5. If Reset doesn't work, then you should uninstall using Powershell and reinstall the Photos App

Windows+X > Click Windows Powershell (Admin) > Copy the below command and right click in Powershell to paste it and Enter

get-appxpackage Microsoft.ZuneVideo | remove-appxpackage

Now, you need to reinstall it

Use below Powershell command to install

Get-AppxPackage -allusers Microsoft.ZuneVideo | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”

(If you encounter problem installing it, you can always install it from Microsoft Store)

Do let me know if you require any further help on this. Will be glad to help you.

 

Films & Tv App

Hi Guys

In the Films & Tv app is it possible to get my personal films to arrange by folder rather than all listed by name. I'm sure I had it like that but something has changed and now there all listed on one page sorted by name.

Info - My movies are all stored on an external Hdd in a few different folders not in the default Videos folder

Cheers Danny