Windows 10: Can't scan from my printer since recent W10 update

I and several others here can not scan any longer sine a recent W10 update.

:)

 

Can't "Scan To" from printer. Please help!

The scenenario is the following:

We have multiple subnets in our network. One of them is the security one which is 10.224.2.xxx

Computer A is connected directly into it. Ethernet cable comes out of the wall and goes into her Intel NIC.

Computer B is also connected directly into it. However, ethernet cable comes out of the wall, goes into a dock and then through the USB cable, gets internet.

Computer C is connected to our wireless security network which is 10.224.4.xxx
This computer is allowed on the firewall to talk to 10.224.2.xxx

All three computer have Webroot SecureAnywhere installed. The printer is an EPSON Workforce WF-4640. IP is 10.224.2.122 / 255.255.254.0 / 10.224.2.1 gateway / no iPV6 / 192.168.50.18 & .19 are DNS's. Printer has static IP.

I proceeded to install the drivers on all three computers. Here is where the problem comes.

Computer A installs just fine. Finds the printer on the subnet and completes installation. I can print and scan FROM the computer. I can also scan FROM the printer. When I go to "Document Capture Pro", I can see scan to: COMPUTER A on the list.

Computer B also installs just fine. Finds the printer and completes the installation. I can print and scan FROM the computer, but I cannot scan FROM the printer. It just wont list COMPUTER B at all!. I tried plugging the ethernet cable directly into the laptop, but still, the printer will not show computer B in the scan to list.

Computer C the same story, but worse. I cannot finish the installation properly because it will not find the printer. It is obviously on a different subnet, but it will not let me type in the address so I just cancel the printer finder part. I manually go to control panel and adjust the IP parameters. Same thing, I can print and scan from the computer but cannot scan FROM the printer. It will not list Computer C in the list.

I have tripled checked the EPSON Scan software on each PC. Each has the IP parameters set properly. I have spent days installing and reinstalling drivers, but no luck. Printer has updated firmware. I tried disabling Windows firewall, nothing.
At first I wanted to think it was Webroot, since there is a review on Amazon from a guy that had the same problem, but using Norton. However, how come Computer A works just fine?
When I though it was the dock, I quickly found out it was not as explained in Computer B when I plugged it directly.

At this point, Im running out of ideas. Im not even sure where else to go.

 

Printer not scanning.

Hi Keith,

This issue occurs if there’s a problem with the printer/scanner driver.
For us to isolate the issue, we will need to ask you a few questions:

• Are you getting any error messages?
• What troubleshooting steps have you done so far?
• Any recent changes made prior to the issue?
• Have you tried using a program to scan items?
• Did you check to make sure the printer is not in offline mode?
• Have you tried contacting the manufacturer of your printer and check the latest updated driver that will be compatible with your device?
  

You may also check out this
link. This will provide you troubleshooting steps regarding your printer/scanner problems.

Feel free to contact us if you have further inquiries.

 

Windows 10 Anniversary Update Issues

Problems with W10 Anniv auto update:

Mom's: (x58 Xeon 5677) Windows Defender was not turned back on automatically (it was "on" in the 1511 edition) and she had a Trojan. Full system scan to eradicate.
Her Epson printer was knocked off, had to uninstall by Device Manager pull USB cable and reconnect cable. W10 did the rest.

Step-mom's: (HP pre built) Windows Defender not turned back on by default. Her USB Seagate Expansion Drive 2Tb was offline so all backup routines were halted. Had to rerun backup plan. Had her do a full virus scan.

Step-dad's: (Dell Optiplex tweaked upgrades) Windows Defender not turned back on by default. Full Scan.