Windows 10: Can't set up a new PIN

Discus and support Can't set up a new PIN in Windows Hello & Lockscreen to solve the problem; "Something happened and your PIN isn't available. Click to set up your PIN again." This what I got after the latest update. If I click on "Set up my... Discussion in 'Windows Hello & Lockscreen' started by selaflaure, Oct 1, 2021.

  1. Can't set up a new PIN


    "Something happened and your PIN isn't available. Click to set up your PIN again." This what I got after the latest update. If I click on "Set up my PIN", either nothing passes, or there's another notification showing that sends me to the store to get an app in order to do it, but, again, nothing happens. After a clean install, in a moment when all's been working finally fine, you came with this update and broke everything. All I can do is look at the lock screen and pass to the login screen where I'm stuck.

    :)
     
    selaflaure, Oct 1, 2021
    #1
  2. Rey Bel1 Win User

    Cannot set up PIN after Creators Update

    In this case, we recommend to repair and set up a new PIN by doing the following steps:

    • Open File Explorer and browser to this location:
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC

    • Delete everything within that folder. You must be logged in as the Administrator to do this.
    • Go to Settings > Accounts > Sign-in Options.
    • Click Add a PIN again and set your PIN.
    • PIN sign in should work moving forward.

    Let us know if the steps above works.
     
    Rey Bel1, Oct 1, 2021
    #2
  3. Marco Gav Win User
    Why doesn't my pin work with the anniversary edition?

    Hi Nancy,

    We would like to know more about the issue. Before you had the Anniversary Update, were you using an 8-digit PIN?

    For the meantime, we suggest that you remove the current PIN and create a new PIN. You can do that by following these steps:

    • Select the Start button, type Settings, and select it from the list of results.
    • Choose Accounts.
    • Select Sign-in options.
    • Under PIN, select Remove.

    After you have deleted your current PIN, create a new 4-digit PIN by following these steps:

    • Select the Start button, type Settings, and select it from the list of results.
    • Choose Accounts.
    • Select Sign-in options.
    • Under PIN, select Add.

    Once you have created your new 4-digit PIN, restart your computer and sign-in using the new 4-digit PIN.

    Note: It is very important that you remove then create a new PIN rather than changing the current PIN.

    Let us know how it goes.

    Regards.
     
    Marco Gav, Oct 1, 2021
    #3
  4. Can't set up a new PIN

    Pinning "Settings" to the Taskbar

    I've tried both suggestions. But thanks to your(?) earlier post, I do have an icon pinned to the taskbar for settings.

    Both were my posts Can't set up a new PIN :) In fact, at first I forgot to post the usual steps to pin Settings to taskbar, and rather complicated (which I thought) by suggesting you create a shortcut. Hence the 2nd post. Anyway, glad the shortcut method helped.
     
    Ramesh Srinivasan, Oct 1, 2021
    #4
Thema:

Can't set up a new PIN

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