Windows 10: Can't setup Facial Sign-in on Surface Pro 4

I have a refurbished Surface Pro 4. Trying to set up facial sign-in. In settings Windows Hello Face, I click Setup, then Get Started, it asks for my PIN, the camera comes on, and I see my face. But then, nothing. There are no boxes and no other buttons to press. Just "CANCEL."

:)

 

Facial Recognition problem on Surface Pro 4

i have a problem with face recognition on my surface pro 4. i was working good but suddenly stopped working. i tried to setup it again but i couldnot locate window hello from sign in option list it suddenly disappeared

 

Facial Recognition problem on Surface Pro 4

Hi,

Thank you for posting your query in Microsoft Community.

I suggest you to install any pending updates available and check for the status.

Also, suggest you to reset the Facial recognition by following the steps provided below:

• Go to Settings > Accounts > Sign-in options and locate Windows Hello.
• Select the infrared IR camera option.
• A “Welcome to Windows Hello” box will pop up. Press the “Get Started” button.
• Set up a PIN code if prompted to do so. If you already have one, this step will be skipped.
• Scan your face by following the on-screen instructions. For best results, hold your face six-to-eight inches away from the front of your Surface.
• Select “Finish” to complete scanning or choose “Improve Recognition” to continue scanning.

Hope the information is helpful. Keep us posted on the status for further assistance.

 

Surface Pro 4 Facial Recognition

Getting notice of password expiring in three days. Fine but forgot my password. Do I still need one if using Surface Pro 4 Facial Recognition?