Windows 10: Can't setup Windows Hello PIN on kids account

Discus and support Can't setup Windows Hello PIN on kids account in Windows Hello & Lockscreen to solve the problem; I setup a family account for my 7 year old. He already had a local account on my windows 10 laptop but I am trying to activate the family account to... Discussion in 'Windows Hello & Lockscreen' started by OrpheuLX, May 22, 2020.

  1. OrpheuLX Win User

    Can't setup Windows Hello PIN on kids account


    I setup a family account for my 7 year old.

    He already had a local account on my windows 10 laptop but I am trying to activate the family account to have parental control.

    I have given access to his family account and I can login using his password but whenever I try to setup the PIN i get an error.

    I have no problem setting up PINs on other family accounts adults or local accounts just on the kids account.


    Already tried everything I could find on the forums...


    Anyone has any idea what the problem might be?


    Kind regards.


    David

    :)
     
    OrpheuLX, May 22, 2020
    #1
  2. Noor_Azam Win User

    Unable to setup Windows Hello, error: incorrect pin

    Hello,

    Thank you for writing to Microsoft Community Forums.

    May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

    Do you have any other user account on the computer?

    If yes, does Windows Hello work on that account?

    If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

    I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

    Please follow the steps below to remove and re-add the PIN:

    • Press Windows logo key + I to open Settings.
    • Select Accounts.
    • Click on Sign-in options.
    • Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
    • After the pin is removed, please click on
      Add to setup pin for the account.
    • After setting up a new PIN, try to set up Windows Hello.


    Hope it helps.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator
     
    Noor_Azam, May 22, 2020
    #2
  3. Anne Ros Win User
    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, May 22, 2020
    #3
  4. Can't setup Windows Hello PIN on kids account

    Not able to setup Windows Hello PIN

    I performed clean boot as suggested and it did not make any difference.

    The PIN setup windows opened like before with no boxes to enter PIN.

    Please suggest.
     
    RajatPal7626, May 22, 2020
    #4
Thema:

Can't setup Windows Hello PIN on kids account

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