Windows 10: Can't shutdown windows 10 normally & while restart, getting blue screen

Hi,


I am getting issues with my windows 10 for a long [almost 3 months], as windows cannot shut down normally, always it goes to sleep when clicking on the shutdown button.

And to shut down, need to use the power button, press it for 10 -12 second to turn off the laptop which is not normal.


And when turn on, it gives blue screen and then only it starts. Can someone please advise how to rectify it?





Thanks & Regards

ST

:)

 

Random blue screens of death of shutdown/restart

On the occasional shutdown or restart, I get treated to a blue screen crash. I have reset windows 10 so am assuming it's a hardware issue.

Dump: Dump

Msinfo:
Msinfo

Any help would be great.

 

Windows 10 started not powering off on shutdown or restarting

One of my laptops, the HP Elitebook 8460P with Windows 10 Creators Update, latest drivers and updates, started not power off on shutdown. It doesn't matter if I do a regular shutdown, Shift Shutdown, Restart, Safe Mode, "shutdown /s /t 0", it just goes through the steps and says shutting down services, then shutting down or restarting depending on which one I pick and does the bubbles in a circle and the mouse cursor still works and that's it. I have to hold down the power button to force it to turn off. Nothing shows up in the Event Viewer, I tried SFC & DISM /Restorehealth, chkdsk, and they all come up clean. I tried disabling Fast Boot and hibernation, and unplugging it and removing the battery and holding down the power button. There are no other devices connected to this laptop and it is the same hardware that it has had for over two years. I tried to rollback and then disabling the Intel Management Engine that I saw some people suggested, but there is no difference. There are no blue screens, no errors, nothing logged in Event Viewer, all hardware passes diagnostics, and everything else works just fine and it boots up quickly.

Any help on fixing this would be appreciated.

 

Blue screen error on shutdown in windows 10

Hi,



Welcome to the Microsoft Community.

• What is the make and model of your PC?
• Do you get any error message or error code with blue screen?
  

A blue screen error (also called a stop error) can occur if a problem causes your system to shut down or restart unexpectedly. When you experience this type of error, you won’t be able to see things like the Start menu or the
taskbar on the screen when your system is turned on. Instead you might see a blue screen with a message that your system ran into a problem and needs to restart.

For more information, refer to the link below, to fix your issue with blue screen errors:

Troubleshoot blue screen errors:

Troubleshoot blue screen errors

Since we are unable to access the dump files with the links given, I suggest you to upload the dump files on OneDrive and share the link with us.

Do reply with the details. We will be glad to assist you further.