Windows 10: Can’t sign in to my surface

I always used face recognition, it’s not working. A pin is required is what I get but it says my pin is no longer available due to changes to

the setting and I forgot my password. Went to microsoft account and changed my password, tried that one and still nothing. All I see for the face recognition an other solutions need me to go to settings once I sign in. Any recommendations?

:)

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.

 

Surface windows 10 signin when wake from sleep

Hi Garfunkle,

It could be due to incorrect settings.

On the Sign-in page. The first option is Require sign-in. Select Never.

I suggest you to try the steps provided below and check if it helps.

• Type Power Options in Search. Click on it to open.
• Click on require a password on wakeup.
• Under Password protection. Select Do not require a password. Click Ok.

Also, refer the link below.

https://www.microsoft.com/surface/e...rs/surface-power-sleep-and-wake?os=windows-10

https://www.microsoft.com/surface/e...unts/sign-in-and-out-of-surface?os=windows-10

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

Thank you.

 

Boot Surface Laptop to USB - no Volume button


Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials