Windows 10: Cant sign in to xbox live account in Minecraft Windows 10 edition

Everytime I try to sign in, it says "We tried to sign you in to your Xbox Live account, but something went wrong".

:)

 

Minecraft Windows 10 Edition not connecting to my XBOX Live account.

I've already looked up my problem and found a list of reasons why my Windows 10 Edition of Minecraft on the PC wasn't connecting to my XBOX Live account. I found out that my purchase of the game wasn't through my Microsoft account, which was one of the
reasons for me not connecting to XBOX Live was. Whenever I click sign into XBOX Live in Minecraft Windows 10 Edition, it comes up with a little gray box for about 2-3 seconds and then cuts out and does nothing. It says something about a making a free XBOX
Live account, so I don't understand why I'd have even needed to purchase it through my PC's Microsoft account. That's strange.

 

Xbox live sign-in fail

I can't sign in to my Xbox Live account on Forza Motorsport 6 and on Minecraft Windows 10 Edition. Please fix this, because I was so excited to play Forza Motorsport 6, but I can't sign in to my Xbox account.

 

Using Minecraft Windows 10 Edition with XBOX Live

So... This has been 7 days+ in the making, but after going back and forth between calling and live-chatting with Microsoft Technical Support and XBOX technical support, 'they' have recommended I "ask the community". Here goes.

I have a child who loves Minecraft -- so rare.

She has downloaded "Minecraft Windows 10 Edition" for her laptop, and wants to play it online with her friends. This is done in conjunction with XBOX live, but does not require an XBOX in order to play (it just uses their servers to host people across different
platforms).

However, it does require certain "Privacy and Safety Settings" to be set up. This has to be set within XBOX.COM, located here:

https://account.xbox.com/en-US/Settings

When on this page, you should see your Gamertag (as the parent) followed by the Gamertags of your children. You can verify who is a child on your account by reviewing your "Microsoft Family" here:

Manage Your Microsoft Account in One Place

However... in my case, I do NOT see my child's Gamertag on the XBOX Settings page, even though she is properly listed and active as a child on my Microsoft Family page. It lists no children on my XBOX account, just my own Gamertag.

This results in her receiving the following messages when trying to access the multiplayer aspects of Minecraft: Windows 10 Edition ---

"You cannot add friends because of how your XBOX LIVE account is set up. This can be changed in your 'Privacy and online safety settings' on XBOX.COM"

and

"You cannot play online multiplayer because of how your XBOX LIVE account is set up. This can be changed in your 'Privacy and online safety settings' on XBOX.COM"

We have repeatedly followed the seemingly simple instructions within both Microsoft and XBOX.COM to add my child. We have uninstalled and reinstalled the program. We have conducted live chat sessions with XBOX and Microsoft both, but what should be simple
is just not working correctly.

We do not see our child's Gamertag listed alongside the parent on our XBOX account, and as a result can't adjust the specific settings required for her to convince XBOX to give her the access. Even when I have my own settings correctly adjusted it does not
flow down to her account.

I want this to work properly, and as intended... My child as a child on my XBOX account, but with the proper permissions so that she can play this stupid game and leave me alone...

For moderators interested in not suggesting something I've already tried, here's a session number to review first:
1345660439



Any new revelation and things to try will be greatly appreciated By her more than me.

- Frustrated parent in a no-win situation