Windows 10: Cant sign into laptop

Discus and support Cant sign into laptop in Windows Hello & Lockscreen to solve the problem; My laptop says its offline and wont let me sign in and says to use my last password which doesn't work. I've restarted it. disconnected and connected... Discussion in 'Windows Hello & Lockscreen' started by BritJohnson, Jan 11, 2019.

  1. Cant sign into laptop

    My laptop says its offline and wont let me sign in and says to use my last password which doesn't work. I've restarted it. disconnected and connected the internet plenty of times and have changed my password but it wont work.

    BritJohnson, Jan 11, 2019
  2. n-ster Win User
    n-ster, Jan 11, 2019
  3. password sign in


    About your concern with typing the password after being idle, it is actually recommended to activate for security reasons.

    If you wish to disable it, I suggest you to follow the below steps and check if it helps.

    • Go to Settings.
    • Click on Accounts.
    • Click on Sign in options.
    • On the right side, you will see required sign in.
    • Change it to Never.

    Let us know how it goes.

    PreciousLeb, Jan 11, 2019
  4. Yolvi Ell Win User

    Cant sign into laptop

    Inability to sign on to my laptop


    It's possible for you to change the sign-in method of your computer once you're logged in. Since you can't remember your password, if you're using your Microsoft account, we suggest that you follow the steps
    provided in this article: When you can't sign in to your Microsoft account.
    If you're using a local account, follow the steps here instead: Reset
    your Windows 10 local account password

    Once you're able to sign in, you can change the sign-in options by following these steps:

    • Click Start.

    • Type Sign-in options.

    • Press Enter.

    • Under PIN, click Add.

    • Enter your password or any other required information when prompted and click

    • Enter at PIN number with at least 4 digits and click OK.

    Let us know if you need help with any other concerns.
    Yolvi Ell, Jan 11, 2019

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