Windows 10: Can't startup after freeze and force shut down

Discus and support Can't startup after freeze and force shut down in Windows 10 Support to solve the problem; Windows 10 froze suddenly when I went through the search results tabs of a search done on torrent-finder.info. I was using Firefox (latest version). My... Discussion in 'Windows 10 Support' started by White Eye, Dec 3, 2015.

  1. White Eye Win User

    Can't startup after freeze and force shut down


    Windows 10 froze suddenly when I went through the search results tabs of a search done on torrent-finder.info. I was using Firefox (latest version). My fear is that I may have come across a dodgy website which caused the freeze. My Keepass Passwords Database was open at the time so I was even more apprehensive. This type of freeze had never happened before. The CPU light on my laptop turned on full-time and the interface became generally unresponsive. I could use the mouse but could not access task manager. So I saw no other option than to force shut down by holding down the power button.

    When attempting to boot up again the CPU light was on full-time again at the beginning. Then, after a little longer than usual CPU goes dead (no light) and I am left with the black screen with the blue windows logo and the spinning circle. At this step the boot process gets stuck.

    Any help/advice on how to proceed is greatly appreciated.

    :)
     
    White Eye, Dec 3, 2015
    #1
  2. HiKhris Win User

    LAPTOP FREEZES RANDOMLY

    Hello Community,

    As my title says, my laptop freezes randomly.

    I have tried so many ways, but didn't go well.

    The laptop freezes randomly, I can't do anything about it except force it to shut down by long pressing the power button.

    Can't put it to sleep, can't use the crtl+alt+del, nothing.

    Could it be a hardware problem?

    Very frustrated with it freezing up on me randomly, and I believe it hurts the computer too with force shut down,

    please help!

    Thank you!
     
    HiKhris, Dec 3, 2015
    #2
  3. windown10 frozen

    I have a HP Pavilion dv6, after logging onto window 10, window 10 freezes and will not allow me to shut down causing me to force shut down. any ideas
     
    YvonneWaters, Dec 3, 2015
    #3
  4. Steve C Win User

    Can't startup after freeze and force shut down

    The PC may be trying to do an automatic repair. You can leave it to complete, else hold down the power on button for a long period to force a full restart.
     
    Steve C, Dec 3, 2015
    #4
  5. dalchina New Member
    Clearly one just has to guess as to what has happened.. anything from hardware failure to some sort of corruption..incompatibility...
    If nothing after some time as Steve C says;
    Some ideas:
    1. Try a cold boot
    2. Try running startup repair by booting from installation media
    3. Try running chkdsk by booting from installation media, selecting Repair My PC and navigate to a command prompt. Carefully find your Windows drive (letter may not be C*Smile.
    4. Run sfc /scannow

    If you need any more details on the above, tutorials in this forum may well help, or a general search.
    Good luck!
     
    dalchina, Dec 3, 2015
    #5
  6. White Eye Win User
    Thank you for the replies.

    I ran Startup repair after creating USB installation media. It took a while to get through the various clicks to startup repair as the laptop was slow in responding. But I managed to get Startup repair running after which the PC went to the state in which it had been before (i.e. blue windows logo, spinning circle). Left it like this for 48 hours but as it was still stuck in this state I forced shut down again.

    When I turned the laptop on again however, it booted up and everything seemed normal. So startup repair seems to have fixed something. Unfortunately, I could not find the log file in the location specified in the tutorial here. I started a full virus scan but the cpu seemed overloaded again and I got a black screen with the following text repeating itself.

    Broadcom UNDI PXE-2.1 v11.0.11
    Copyright (C) 2000-2000 Broadcom Corporation
    Copyright (C) 1997-2000 Intel Corporation
    All rights reserved.
    PXE-E61: Media test failure, check cable
    PXE-M0F: Exiting Broadcom PXE ROM.

    I got this same screen and text the first time around too, which I forgot to mention in my original post.

    Any ideas what this text means?

    When I press Ctrl-Alt-Del I get to the initial boot screen where I can choose boot options but from there it goes to the screen with the text I mentioned. I will try to run startup repair again as the tutorial here says it may need to run up to 3 times in order to fully resolve any startup issues.
     
    White Eye, Dec 9, 2015
    #6
  7. dalchina New Member
    Hi, we need to establish basics first.

    Please run chkdsk C: /F
    then when clear run
    SFC /Scannow from an elevated command prompt.
    Please also confirm you can boot to safe mode successfully.

    There's little point in chasing messages like that until we are more confident you have a reasonably intact system.

    Then post back your results.

    Given what has happened, you may well be advised to run an AV scan from external media from your initial comment if you cannot do that from within Windows.
     
    dalchina, Dec 9, 2015
    #7
  8. White Eye Win User

    Can't startup after freeze and force shut down

    I had problems with the USB installation media so I created a disc. I don't know if it makes a difference but I don't have any original installation media so I had to create it manually. I think I am missing a few options in advanced startup when booting from installation media such as Startup Settings and being able to boot to safe mode.

    So, I am not able to boot to safe mode. I can only access the options under "repair your computer" when booting from installation media. And even this is barely possible as it takes a while to get through the various setup steps. The PC is very slow.

    I ran startup repair again but after diagnosing my PC it tries to boot unsuccessfully. It gets stuck right at the beginning on the same screen with the blue windows logo and spinning circle.

    I ran chkdsk C: /F from the command prompt option and after running I got the message "Windows has scanned the file system and found no problems. No further action is required."

    When running SFC /Scannow I get the message "Windows Resource Protection could not perform the requested operation". I guess because it wasn't run from an elevated command prompt? I don't know how, or if, one can run something from an elevated command prompt using the installation disc.
     
    White Eye, Dec 16, 2015
    #8
  9. dalchina New Member
    Hi, when you're running from a boot disk, you're not using the HDD at all - or your installed Windows. Therefore that you say your PC is very slow suggests you may have a hardware problem.

    If so, it could, of course, be related to almost anything, and being a laptop, the options are very limited.

    I would suggest trying a boot disk with some diagnostic software on it, as your Windows is unreliable.
    As such, you may be best advised at this point to make a backup of anything on your hard disk. Since using a boot disk doesn't appear successful in your case, that means using another PC with your HDD connected to it so you can, for example, create an image of it.
    (Aomei Backupper, Macrium Reflect Free).

    That way you can put it back in your laptop and play feeling relatively safe.

    Can you confirm you no longer see the Broadcom message?
    http://answers.microsoft.com/en-us/w...599b31bf5?db=5
    comments on that as you may have seen. It is not so uncommon.

    Here's how to get to safe mode from an installation medium. It's not obvious.
    Start your PC in safe mode in Windows 10 - Windows Help

    See 'From installation media'
     
    dalchina, Dec 16, 2015
    #9
  10. dalchina New Member
    dalchina, Dec 16, 2015
    #10
  11. White Eye Win User
    I can confirm that I no longer get the Broadcom message.

    I am not able to get to Safe Mode using any of the options described here https://www.tenforums.com/tutorials/2...dows-10-a.html

    When I ran sfc using the method described here http://www.thewindowsclub.com/run-sy...mode-boot-time I got the message "Windows Resource Protection could not start the repair service". There are instructions on how to possibly fix this issue here http://www.thewindowsclub.com/window...repair-service which I will try later. The method described doesn't work if the OS can't be accessed but in the comments section user NYC suggests a possible solution for this.

    I will try to get the HDD out of the laptop and do a backup of it as you suggest. Will let you know if successful or not.
     
    White Eye, Dec 17, 2015
    #11
  12. dalchina New Member
    Problem is if you can't get Windows to boot, you can't do an in-place repair (where you launch a Windows installation from Windows booted normally), you can't get to safe mode, use restore points (you've probably got a situation where a restore point wouldn't help).

    It should be worth exploring that Broadcom error further (which you don't get now but pointed to MBR corruption). So when you've backed up your HDD, try an MBR repair. E.g.
    Minitool Partition Wizard
    How to Rebuild MBR | MiniTool Partition Wizard Tutorial
    or Aomei Partition Wizard
    etc

    If you don't have backup images (Aomei Backupper, Macrium Reflect (both free and essential to avoid major issues, support HDD replacement) or any other sort of recovery media, and your HDD is physically ok, you could be looking at a clean install.
     
    dalchina, Dec 17, 2015
    #12
  13. White Eye Win User

    Can't startup after freeze and force shut down

    I took out the hdd from the laptop now and got an enclosure so that it functions as an external hdd. When I connect it to another pc running win 8.1 three drives show up for the external. For each one I get the error message "X:/ is not accessible. Data error (cyclic redundancy check)." I ran chkdsk for each drive. Below is the result.

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\user>chkdsk D: /F
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...

    256 file records processed.

    File verification completed.

    0 large file records processed.

    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    An unspecified error occurred (696e647863686b2e 1324).

    C:\Users\user>chkdsk E: /F
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    Progress: 1025 of 380416 done; Stage: 0%; Total: 0%; ETA: 0:18:18 .

    C:\Users\user>chkdsk F: /F
    The type of the file system is NTFS.
    Volume label is Lenovo.

    Stage 1: Examining basic file system structure ...

    4864 file records processed.

    File verification completed.

    0 large file records processed.

    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    An unspecified error occurred (696e647863686b2e 1324).

    I then ran chkdsk from win10 installation media cmd prompt and got a different output. At Stage 2, instead of the unspecified error, the message is "Failed to transfer logged messages to the event log with status 50." For drive E: Stage 1 File Verification is completed (unlike above) but then the same error occurs "Failed to transfer logged messages to the event log with status 50."
     
    White Eye, Jan 3, 2016
    #13
  14. dalchina New Member
    Um.. doesn't look too good for the HDD.. suggest checking its SMART parameters which might confirm it's duff.
    If however these are ok, then there's an outside possibility of recovering data from it- even rebuilding the partition structure.
    The first depends on whether you need to do it- whether you've backups- the second sounds a bit optimistic (you'd need an appropriate program).

    Question is, can you sacrifice the disk - or at least its contents- if so, it would be far safer to try formatting it and start from scratch.

    If you have disk images of the partitions (e.g. via Aomei Backupper, Macrium Reflect - both free- or other such programs, you can replace the disk if needed and restore the partitions.

    So you need to decide:
    a. Do you need to recover data from your disk
    or
    b. try reformatting it and see if that works
     
    dalchina, Jan 3, 2016
    #14
  15. White Eye Win User
    I did have a recent backup of files available so I tried formatting the HDD. The progress was extremely slow (about 10% each day) and it terminated unexpectedly at 90% when another program crashed. I did not try again after that but may in future, although I doubt that it will work.

    I ran the Ubuntu trial version from installation disc on my laptop to try and gauge whether any other hardware was affected. As everything worked normally I got a new HDD and popped it into the laptop and re-installed Win10 successfully. So the issue seems to just have been the HDD that reached its end-of-life.

    Thank You dalchina for all your help and guidance. Have a good one. *Smile
     
    White Eye, Jan 19, 2016
    #15
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Can't startup after freeze and force shut down

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