Windows 10: Can't uninstall KB5005565 to resolve printer problem

Discus and support Can't uninstall KB5005565 to resolve printer problem in Windows 10 Installation and Upgrade to solve the problem; Computer is updated to version 21H1, the connected printer cannot use it.According to Microsoft's recommendation to remove Pat update in turn windows... Discussion in 'Windows 10 Installation and Upgrade' started by Natjira, Oct 19, 2021.

  1. Natjira Win User

    Can't uninstall KB5005565 to resolve printer problem


    Computer is updated to version 21H1, the connected printer cannot use it.According to Microsoft's recommendation to remove Pat update in turn windows features on or off page.Because there is no button to uninstall as shown in the attached picture. How can I fix it?[Move from Thai]* Original title: Unable to disable turn Windows features on or off.

    :)
     
    Natjira, Oct 19, 2021
    #1
  2. TV2
    TV2 Win User

    Possible printer issue with KB5005565

    Today I installed KB5005565 through WU on my desktop. Successfully installed.

    Tonight my wife can't print from her laptop to the printer connected to my desktop. This has been working for years.
    Printers work, can transfer files from laptop to desktop and back. All network setting unchanged.
    I suspect the update I did today is the problem.
    Has anyone else had this happen?

    Looking at "Uninstall Updates" in WU there is for today:
    • Security Update for Microsoft Windows (KB5005565)
    • Servicing Stack 10.0.19041.1220

    Looking at System Restore, there are 3 restore points to go back to, all dated today:
    • Windows Modules Installer at 12:23
    • Windows Modules Installer at 12:22
    • update at 12:21

    What's the best way to roll back?
     
  3. Possible printer issue with KB5005565

    I am having this exact same problem.

    1. Printing to a network printer does not work - after a while, the print list window shows the job as "Access denied".

    2. I tried deleting and re-adding the printer... bad mistake, It would not even let me add the printer "Operation could not be completed error 0x0000011b".

    3. I came to this thread and found the information about KB5005565. I uninstalled the updates (had to do it on all the sending computers and the receiving computer).

    4. That seemed to fix it until the next day, when it happened again. Win 10 had updated and KB5005565 had been installed again. Grrrrr!

    5. Downloaded wushowhide.diagcab and hid KB5005565 from updates, but within a few days, it ignored my ignore and updated again!

    6. I have currently put all updates on pause until this issue is resolved.

    Do Microsoft ever bother to actually check if these updates are going to cause issues before unleashing them on the unsuspecting public. With several computers and network printers to manage, this has caused me a lot of extra work I could have done without.

    - - - Updated - - -

    Its the lesser of two evils. Choose between

    (a) Lose out on whatever KB5005565 has to offer.

    (b) Spend all day running around several computers (all of which are used full time, 8am to 6pm six days a week) trying to get their operators to give me an hour to fix it. This involves the operator saving all their work, closing off their job cards and logging out of their computer. Then I have to login, uninstall KB5005565 and restart. Once that is done, and I confirm its all working, I can hand the computer back to the user, and go to the next user and repeat the process. I have to do that another five times


    I choose (a)
     
    smartcooky, Oct 19, 2021
    #3
  4. steve108 Win User

    Can't uninstall KB5005565 to resolve printer problem

    Possible printer issue with KB5005565

    How many printer servers do you have? The registry fix only needs to be applied to the printer server PC, not the clients - based on my understanding - but I haven't experienced the problem myself.
     
    steve108, Oct 19, 2021
    #4
Thema:

Can't uninstall KB5005565 to resolve printer problem

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