Windows 10: Can't use Microsoft Store, seems to not connect

Discus and support Can't use Microsoft Store, seems to not connect in Microsoft Windows 10 Store to solve the problem; Issue started around the same time as an update for Xbox Beta rolled out, now I can't download anything from Microsoft Store or Xbox. Other Microsoft... Discussion in 'Microsoft Windows 10 Store' started by aMemeAddict8460, Dec 31, 2019.

  1. Can't use Microsoft Store, seems to not connect


    Issue started around the same time as an update for Xbox Beta rolled out, now I can't download anything from Microsoft Store or Xbox. Other Microsoft apps that need connection, like Xbox Avatar Editor, get stuck on the loading screen. Also, the downloads page on Microsoft Store takes at least a minute to load.

    I need to update my apps but I can't because they get stuck on "waiting".
    Signed out and back in, tried resetting Microsoft Store, it told me it did but I'm not sure it did.

    :)
     
    aMemeAddict8460, Dec 31, 2019
    #1

  2. Unable to install Garmin Connect Mobile app from Microsoft Store

    Hi James,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to install the Garmin Connect Mobile app from Microsoft store after uninstalling it.



    I suggest you to follow the steps mentioned below and check if that helps.



    Method 1:



    Reset the store cache.



    1. Press Windows key + R. This will open
      Run. Alternatively, you can go to Start and search for Run.
    2. In Run dialog box, type
      wsreset
      and hit enter.


    The store will restart automatically after the command completes.



    Method 2:



    Sign out and sign in again to store.



    1. Open Microsoft store by clicking on the
      Store icon on the taskbar.
    2. Now on the top right corner click on the
      account icon and click on the account name.
    3. Now click on Sign out to sign out of Microsoft Store.
    4. Click on the account icon again and click on
      Sign in.
    5. Login with the Microsoft account.


    If the issue persists, I would also suggest you to check and confirm if the store app is updated and the region, time & language settings are set accordingly. You can refer the steps in the article on
    Microsoft Store does not launch
    to help you through this process.



    Hope it helps.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Dec 31, 2019
    #2
  3. Microsoft Store is not working

    Hi,

    Thank you for responding.

    Do let us know the exact issue you are facing in accessing the Windows Store?

    Have you tried to reset the Windows Store as stated in the above response?

    If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

    Step 1: I suggest you to run Windows Store Apps Troubleshooter
    and check.

    Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

    1. Press
    Windows + X keys from the keyboard, click on Control Panel.

    2. In the
    Control Panel window, select Category and then select
    Large icons.

    3. Click on
    Troubleshooting.

    4. Click
    View all and then click Windows Store Apps.

    5. Click
    Next and follow on-screen instructions.

    Step 2: I suggest you to install all the pending updates on your device.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.





    Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.
     
    Deepika Gowda, Dec 31, 2019
    #3
  4. sam02 Win User

    Can't use Microsoft Store, seems to not connect

    App store and Microsoft account


    Thank you for the advice

    I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store
     
    sam02, Dec 31, 2019
    #4
Thema:

Can't use Microsoft Store, seems to not connect

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