Windows 10: Can't use Windows Hello & Pin

Discus and support Can't use Windows Hello & Pin in Windows Hello & Lockscreen to solve the problem; I always use windows hello but all of a sudden it only lets me use a pin with the message"Your Pin is required to sign in". I can't even select windows... Discussion in 'Windows Hello & Lockscreen' started by Brendaeet, May 12, 2020.

  1. Brendaeet Win User

    Can't use Windows Hello & Pin


    I always use windows hello but all of a sudden it only lets me use a pin with the message"Your Pin is required to sign in". I can't even select windows hello. Tried to click "i forgot my pin" but my surface go didn't respond, and now i can't log in at all.


    Restarted several times. I'm not sure if i set up a password with this account. I didn't link the surface to my Microsoft account either.


    Thanks in advance for the help!

    :)
     
    Brendaeet, May 12, 2020
    #1
  2. Anne Ros Win User

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, May 12, 2020
    #2
  3. windows hello and pin

    Hi,

    This error code is usually caused by corrupted Windows system files. For better assistance, we would like to ask the following:

    • What happens when you're trying to set up Windows Hello or a pin on your computer?
    • Is there an error message displayed when setting up Windows Hello or a pin?
    • What troubleshooting steps have you done so far?
    • How did you reinstall Windows?

    Looking forward to your reply so we can provide the best resolution for you.
     
    Gerard Qui, May 12, 2020
    #3
  4. Noor_Azam Win User

    Can't use Windows Hello & Pin

    Unable to setup Windows Hello, error: incorrect pin

    Hello,

    Thank you for writing to Microsoft Community Forums.

    May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

    Do you have any other user account on the computer?

    If yes, does Windows Hello work on that account?

    If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

    I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

    Please follow the steps below to remove and re-add the PIN:

    • Press Windows logo key + I to open Settings.
    • Select Accounts.
    • Click on Sign-in options.
    • Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
    • After the pin is removed, please click on
      Add to setup pin for the account.
    • After setting up a new PIN, try to set up Windows Hello.


    Hope it helps.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator
     
    Noor_Azam, May 12, 2020
    #4
Thema:

Can't use Windows Hello & Pin

Loading...
  1. Can't use Windows Hello & Pin - Similar Threads - Can't Hello Pin

  2. Windows Hello PIN

    in AntiVirus, Firewalls and System Security
    Windows Hello PIN: I have a problem with Windows Hello PIN on my PC. I’ve tried to find it in the setup but it is not available https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-pin/13bc1ec6-d162-4479-99dc-f5c14873a383
  3. Windows Hello Pin

    in Windows Hello & Lockscreen
    Windows Hello Pin: Hello! I'm having problems with my windows hello Pin, i normally log in to my computer using the same PIN but last night it was asking for my Microsoft password and when I tried to fix it to put back the Hello Pin because it is easier it says that it is currently...
  4. Windows Hello PINs

    in Windows 10 Ask Insider
    Windows Hello PINs: Has anyone found a successful balance of Windows Hello PINs in an enterprise environment? As I understand it, the PIN (which can include letters so they're really passwords) is local to a single computer. When tied to the TPM hardware, it can be used for a form of 2FA, as...
  5. Windows Hello PIN?

    in AntiVirus, Firewalls and System Security
    Windows Hello PIN?: I have only a Local Windows 10 Account which is a standalone machine (Non-Domain). I went into the Group Policy settings and all I see there is Windows Hello for Business. If setting up a Windows Hello PIN from the Settings/Sign-In options, would it still use the TPM by...
  6. Windows Hello PIN?

    in User Accounts and Family Safety
    Windows Hello PIN?: I am on a standalone local Windows 10 account and just started to experiment with Windows Hello with a PIN. Just have a few questions. Is it more secure than having a local account password? Is Windows Hello on NON-Domain joined accounts the same as Windows Hello For...
  7. Windows Hello PIN?

    in AntiVirus, Firewalls and System Security
    Windows Hello PIN?: I am on a standalone local Windows 10 account and just started to experiment with Windows Hello with a PIN. Just have a few questions. Is it more secure than having a local account password? Is Windows Hello on NON-Domain joined accounts the same as Windows Hello For...
  8. Can't remove Windows Hello PIN

    in Windows 10 Customization
    Can't remove Windows Hello PIN: I want to remove Windows Hello PIN because I don't need it anymore, but why I can't remove it? Here's the screenshot [ATTACH] Thanks for helping! https://answers.microsoft.com/en-us/windows/forum/all/cant-remove-windows-hello-pin/6f3f1faf-5db9-41c4-bd13-43d852169b2c
  9. Re:- Can't use PIN on Hello Page

    in Windows Hello & Lockscreen
    Re:- Can't use PIN on Hello Page: In case anyone else faces this problem, here is an answer. I did a Web Search and found a Help Page with the answer. "For those who cannot use pin login, it is generally because the IPsec Policy Agent service hasn’t been turned on." Never having needed to address this...
  10. WINDOWS Hello PIN

    in AntiVirus, Firewalls and System Security
    WINDOWS Hello PIN: How do I get RID of Windows PIN? I am SICK AND TIRED of it asking me to set up a PIN when I have done it a gazillion times. Then it won't let me in to change it in an endless loop of frustration. I don't CARE who steals my identity! JUST TELL ME HOW TO MAKE IT GO AWAY!!!!!!...